Category: Branding

How Name Tags Step Up Your Branding

You see them everywhere: restaurants, grocery stores, retail establishments. Employees wearing name tags can be found nearly every place you need to go. And it doesn’t stop there! You can find name tags at conventions, conferences, meetings and more.

Someone putting on a name tag makes them immediately more approachable. A name tag connects your name with your face, so customers feel more comfortable where you work. A business’s best asset is its employees. Customers who interact with employees wearing name tags are more likely to have a positive experience. With these experiences comes customer loyalty.

As Scott Ginsberg, the Name Tag Guy says, “Your name tag is your best friend for several reasons. First of all, a person’s name is the single context of human memory most forgotten. And people are less likely to approach you if they don’t know (or forgot) your name. Secondly, it’s free advertising for you and your company. Third, name tags encourage people to be friendly and more approachable.”

Employees wearing name tags while traveling to and from work.

Logo Name Tags and Branding

Your employees can help with branding and customer retention by wearing their name tags outside work. Think about this: as your employees travel to and from work, if they still have their name tags on, you get free advertising! And, if they leave them on during off-campus lunch breaks, free advertising!

When employees continually wear name tags, your brand becomes more visible. The more people see your logo, the more they will know your business and what you do. So, when purchasing name tags, make sure to add your logo to make the most out of them.

Typically the power within name tags is acknowledged as a professional and friendly way to identify a company or personal identity. Many companies use name tags for branding and employee recognition. And this employee communication helps to improve customer care.

Name tags also provide confidence to those at a conference or meeting. Even if everyone doesn’t know each other, their names are visible, making introductions less intimidating. In addition, people can confidently call each other by their names.

Providing balance and uniformity is what name tags do best. When your business succeeds, your employees feel they are a part of that. So, having them help with your branding (by wearing logo name tags) is an essential part of your marketing.

Wearing name tags can help create an inviting atmosphere, making the employee feel more approachable. In addition, when your customers come into your business and see a face and can immediately associate with a name, it makes them more apt to stay and do business with you.

Custom lanyards designed with a business logo that are worn during a conference with identification.

Custom Lanyards and Networking

Everyone can use lanyards; seriously, you can find them everywhere. Schools, office buildings and even sporting venues use them daily. In addition, lanyards are commonly used during conferences, conventions and other events. Remember, every detail counts for any event, including branded lanyards for every attendee and presenter.

Not only do custom lanyards help in branding on the job, but they also help with networking at events. And, when you design your lanyards to have a business logo and name, it makes your marketing efforts more effective.

Keep your employees branded at all times. Add your logo and company color to a lanyard, and you won’t be able to give them out fast enough. Or, use a slogan or motto on branded lanyards to promote your business. These tools add recognition and identify not only the wearer but also the company. Often, lanyards are a requirement for access to a building or meeting and can be used this way as advertising.

While lanyards are commonly used for displaying badge holders or name tags, they can also be useful for other daily activities. And, they make for great marketing tools as well as providing security for events. Use branded lanyards for keeping track of keys and other personal items.

Lanyards are incredibly versatile due to their custom nature. Add text, logos, graphics and more to promote any brand. The text can be a phrase, a date or the name of an event or business. In addition, wearing a lanyard makes ID or credentials more accessible to show to others or for security proof that you can be in a building or any other typically private place.

The Power of Names (and how to help others remember yours)!

Whenever you put on a name tag, you become the face of your purpose, whatever that is. Your name tag represents this purpose to everyone around you, which benefits you and others. It can quickly help the people around you put your face with your name. We have all heard that “a picture is worth a thousand words.” So, tell that story simply and quickly with your smile and a name tag.

Improving Your Customer Service

Helping your customers is what your business does, right? When you focus your priorities on your customers’ needs, you are actually doing your business a favor. As you meet your customer’s needs, you can better your business and better your customer service. In the long run, focusing on who is doing business with you will help you in your client retention as well as finding new customers.

Whether small or large, every business will always benefit from improved customer service practices. So how can you, as a business owner, help your employees and customers feel more valued? Here are several steps that you can take to improve your customer service.

Improve Your Customer Service by using name tags (relatability), name plates (approachability) and reusable badges (versatility).

Understand Your Customers’ Needs

According to several studies, service is vital in a customer’s brand loyalty choice. However, each customer will have a different view and opinion of excellent customer service. To provide this excellence, you need to determine your customers’ needs. Once you find out these needs, you can better train your employees to meet them.

Listen to (and Implement) Customer Feedback

You should also listen to customer feedback. Sometimes reading customer feedback is not the most exciting thing to do as a business owner. However, whether you are a small business or a large one, customer feedback should be a critical point in running your business.

Even if it’s negative, customer feedback will keep your business running up to par with what your customers expect. Part of being a business owner is listening to your customers. When you listen to your customer feedback, you can improve the customer’s experience. Once you improve this experience, your business can better help meet your customer’s needs.

Take all customer feedback constructively. Remember that most customers only provide negative feedback when something needs to be fixed. Therefore, even when dealing with positive feedback, find a constructive way to implement any changes that you need to your business.

Pay Attention to Your Competitors

Yes, even your competitors will influence your customer’s needs. For example, if consumers have a bad experience with a competitor, they may turn to you to meet their needs. So, you should always pay attention to your competitors to better help your customers.

While it is not prudent to stalk your competition, you will find it necessary to understand how your competitor runs its business. Then, you can identify possible shortcomings in their business and find ways to improve your business by building on what customers need.

Provide Open Communication

One of the best ways to improve your business’s customer service is by communicating openly with clients and customers. Find ways to communicate directly with customers about what services and products you offer and how they meet their needs.

Use every available means to communicate with your customers. Whether it is online and social media or in-store surveys, make sure you keep in contact with your customers. No matter how you communicate with your customers, make sure you use consistency in that communication.

Communicating with your customers is a crucial component of running a business. When you have an open line of communication, customers’ needs will become readily available to you. From the feedback received via surveys or messages sent through emails, customers will be happy to let you know what they need when your business is transparent.

Helping your customers remember your brand will also help you retain them. You help customers remember your brand and business by constantly providing them with your best business practices. This consistency is one of the best ways to accomplish customer retention.

Following Up with Your Customers

There are so many different ways that you can get in touch with your customers. From in-store surveys to social media postings, customer communication is easier than ever. Following up with your customers after completing a service or transaction is an excellent opportunity to understand their needs.

Once you understand these needs, you can follow up with your customer to ensure that they are satisfied with your business dealings. One of the easiest ways to reach out to your customers for a follow-up is an email. Make sure that when you send out emails to customers, you fully represent your brand. Your voice still needs to remain consistent so that your customers will keep coming back.

Promptly Handle Complaints

Part of listening to your customers is also taking their complaints. While taking complaints may not always be an easy part of doing business, it is vital that you allow your customers an opportunity to speak their minds. In addition, when you let customers complain about poor service or poor quality of product, you are also gaining their trust.

It is an important part of this step to follow up after receiving a complaint promptly. Remember, most customers do not complain unless there is an issue. And as a business owner, you want to make sure that there are no issues between you and your clientele.

No matter the kind of feedback you receive, you can always learn from what your customers tell you. So, always encourage customers to express and share their feelings about your company. Stay as transparent as you can during this process, and customers will continue doing business with you.

Meeting Your Customer’s Needs

One of the keys to excellent customer service is understanding and meeting customers’ needs. To make this happen, several steps must be followed. Keep the following in mind while dealing with your clients, and excellent customer service is sure to follow.

Offer Reasonable Solutions

Knowing your customers’ needs is only half the battle. The other half is to offer solutions to any problems that may occur. Find ways to explore how to improve your business continually. One of these ways is to listen to your customers’ needs and then respond with a way to fix any issue.

One key thing to remember is that the solutions need to be simple. Keep an open mind when responding to customer issues, stay as transparent as possible and actively keep your customer in the loop as you offer any solution.

Keep Listening to Your Customers

Just because you found one customer’s need does not mean that you found them all. Constantly keep listening to everything your customers say about how you run your business. Remember, your goal is excellent customer service. Without listening, this goal is unattainable.

And, don’t just listen but actually hear what your customers are saying. Take into consideration everything they say, no matter how unimportant it may seem. While sometimes it is hard to admit that a customer may be right, you may have a broken system (especially if more than one customer complains about the same thing). The only way to stay in business is to keep listening.

Be Honest and Transparent

It does not matter what type of business you run, honesty and transparency are two of the most important things you need to remember. Keeping your customers aware of how you are running your business will keep you in business.

Unhappy customers are not repeat customers. After all, a happy customer is your greatest asset as a business. Remember that a happy customer is also a buying customer. Whether it’s goods or services you offer as a company, your customer is there because of how you make them feel.

Honesty and transparency are just good business practices. Stay honest in your dealings, and your business will increase. Keep transparency as part of your brand, and you will continue to have excellent customer service.

Tools for Improving Your Customer Service

Name Tags

Communicate and relate better with your employees and customers easier with the help of name tags. While we are slightly biased, name tags are just a good business decision. They provide identification, security and so many other benefits.

There are significant benefits to wearing name tags in any retail establishment (grocery store, boutique, department store, etc.). Some of these benefits include the use of identification in marketing, providing security, identifying employees and other staff, and many other positive benefits.

With an extensive line of tags available, we have everything to meet your needs. Name tags are guaranteed to improve your customers’ experience and improve your customer service.

Engraved metal and plastic name tags will help make your customer service better.

Name Plates

Be more approachable by using personalized name plates around your business. These name plates can include employee names, directions to find offices and other amenities, identify conference rooms and even provide an uplifting message for your customers.

Engraved plastic and metal name tags for offices and other businesses with company logos.

Reusable Badges

These versatile reusable name badges help your customers even when you have a high employee turnover. Your customer service will improve when everyone has identification. Reusable badges are perfect for volunteers, seasonal employees and even visitors.

And, with printable inserts, you can quickly provide identification for everyone at your company. Our reusable name badges are simple systems that can either be written on or printed and still look professional.

Speedy Badges provide temporary identification that improves your customer service.

Blog Highlight: Connecting with Customers

The H2H experience should be available to all customers. What we mean by this is human-to-human connections. Connecting with customers should be the focus of every business. Over the past while, we have become disconnected.

As humans, we crave experiences that connect us with others. Those connections have turned online throughout the last year and have become a little less human. So, how do we revert to that constant human interaction we naturally crave while still existing in our ever-changing world?

Part of the solution to this issue is becoming more approachable. While you and your company may have already been in a position of trust, people need to feel that they can still trust you and your services. Now the question is, how do you gain that trust and become more approachable.

Learn Even More: How To Connect with Your Customers

Customer Retention for Small Businesses

Customers; without them, your business is nothing. But don’t let that deter you from working on your customer retention. Whether you’re just starting a business or have been running a company for several years, you should understand that it is your customers who keep you in business.

Getting your service or product into the hands of the right customer can (and will) make all the difference. When running your business, you should always keep in mind that your most vital asset is your customer. And getting to know each customer will help your business grow.

Customer Retention for Small Businesses means always making your customers happy

Why is Customer Retention Important?

Retention: When someone becomes a customer, your company turns its focus to satisfy them so they want to return and also refer your company to their family and friends.

We’re not saying that finding new customers isn’t important. What we are saying is this: how do you plan on keeping those new customers around? So, in this regard, customer retention should be your primary focus.

Customer retention is the unsung hero of the successful business. Its flashier sister, customer acquisition, usually steals the spotlight, but retention is what ultimately builds the foundation of a company that is positioned for growth. After all, it’s much easier to fill a bucket than a sieve.

Keeping your customers happy should be your primary goal. And, by doing this, your customers will keep coming back. Not only do they keep coming back, but they will also start recommending your products and services to their family and friends. If you remember to always take care of your customers, they will be your most powerful resource. So, don’t just focus on getting new customers but also focus on retaining the customers you already have. 

Building Customer Relationships

The key to any good relationship is communication. Keeping open lines between yourself, your employees and your customers is crucial to your success. Without this communication, those customer relationships that keep you in business will fall short of where you need them. And remember that without your customers, you will go nowhere.

You must meet the standards that the customer expects from you. This could mean products or services rendered. Make sure that everything your business does is for the customer. Not only will this help with the retention of current customers, but this can also bring in others that your clientele tells about your wonderful company.

Four Ways to Make Customer Retention Work

Because customers are the key to keeping your business running, you need to understand how to find and keep them around. Here are six proven ways to find and retain your customers.

Know Your Business

Sometimes the simplest thing is the answer. And this starts with knowing what your business is and why it is essential to your customers. Examples of this are clothing stores (people need clothes) or restaurants (people need to eat). While these may seem simple and not close to your business, they can start you on the right path.

No matter the product or service you offer, you started your company knowing that it would fill consumer needs. Don’t forget what these needs are. They will also help define who your clientele is. Once you know these things about your company, you can grow your customer base and focus on customer retention.

Now is also the time to reflect on your pricing and quality. Make sure that what you are offering, whether it is product or services, is of good value for the cost. Don’t overcharge or undersell your business. High-quality products mean a higher price, so make sure you value your business as it should be.

Visibility Is Key

From using social media platforms to creating an inviting storefront, you need to make sure that customers can find you. Social media is a great word-of-mouth system to get the ball rolling. Once you have customers purchasing or requesting your services, you can make bigger plans for getting seen.

custom signs for any business from name tag, inc.

PRO TIP: Use custom business signs around your office or store to display hours of operation. You can also customize these signs to help customers understand and know your policies and procedures. Choose colors that are complementary to your business so that everyone will see them.

Stay Happy

You can make your customers happy by focusing on their experience with your company. Don’t put all of your focus on only the product or service they are buying. Connecting with your customers on an emotional and personal level is essential.

Building your customer relationships is what customer retention is all about. Help them to understand you so that you can understand them. If you do, they will be more likely to recommend your products or services to their family and friends.

But don’t forget about your employees. If the workers in your company are happy, your customers will start to reflect that. And happy people spend more money.

It’s All About the Buzz

custom top ribbons for business cards may help with customer retention

Think custom ribbons for fancy business cards that will attract new customers. Use professional desk wedges on office desks that show the retained customer how much you care. Even the little details like matching name tags for staff will show your customers how put-together and organized your business is. These details will help create a little buzz about your dependability that will grow over time.

At the end of the day, what really matters isn’t how much a customer pays you today, but what their entire lifetime value is.

Never use a one-size-fits-all approach in your marketing plans. Remember that customers want to buy from a business that treats them well. To do this, you need to listen to every customer. Treat them as the individual they are; don’t lump your customers into a bundle just because they are all interested in your product or service. By doing this, you guarantee that they will keep doing business with your company.

The Importance of Name Tags

What is the importance of name tags to businesses? That’s a great question! As your name tag experts, we want to provide our customers with answers for their organization.

From retail stores to secure data centers, name tags are a part of everyday life. Studies have shown that communication is enhanced when people know each other’s names. Whether you are a professional, a business, an educator, a meeting planner, or anyone else, name tags are essential in reaching out to customers and clients. By giving your employees name tags to wear, you are increasing their visibility and accessibility.

four professionals showing the importance of name tags and branding

Name tags are an essential tool for the growth and success of your business. They make customers feel welcome in your office or store because they immediately know who they are talking to. And they make your employees more accountable for their actions because their name is visible to everyone. As a result, nearly every business uses them! You can find name tags in many industries, including food service, hospitality, retail, event planning, etc. Each name tag tells your brand’s story to help customers and employees remember their experience.

Scott Ginsberg (The Name Tag Guy)
has developed a philosophy about wearing name tags.

“Everyone should wear name tags, all the time, everywhere, forever.”
——————

We agree that name tags are essential!

We know that wearing name tags helps build a corporate identity. These professional tools also help customers interact better with their employees. Imagine what would happen if not only your employees wore name tags but so did your customers! There would be fewer questions about who people were or what they needed.

Name Tags are essential in marketing and communication. They provide personal identity and with a logo, they expand corporate branding as well. Employees who wear name tags offer additional customer service and personal responsibility for that business. Name tags are the hardest working element to a person’s uniform in meetings, conventions or any event.

4 Important Reasons to Wear Name Tags

Name tags and other personal identification products can significantly benefit your company. And while these products might seem trivial to have around the workplace, using them has many advantages. They become part of your marketing and a means to offer your customers exceptional service. The conversations that come from wearing a name tag lead to better interactions and opportunities for sales. And they make your employees directly approachable at any time.

IDENTIFICATION

Classic name tag

Sometimes, it can be challenging to remember everyone’s name. However, by wearing name tags, newer employees and other team members in the company are more apt to recognize each other.
These identifiers have become essential for many companies while allowing employees to follow required dress codes and maintain their individuality. After all, the primary reason for wearing a name tag is to provide an identifying feature for each person.

From churches to state office buildings, having identification also helps when dealing with people. Whether it’s a group of 12 or a crowd of 1,000, when everyone is wearing a name tag, it’s easier to ensure people are where they need to be. It is also easier to remember who each person is. Whether for employees, volunteers or visitors, using an identifier like a name tag provides a professional atmosphere for everyone. It keeps employees accountable for their actions and gives customers the necessary information to complete their business with you.

BRAND RECOGNITION

Add a logo to name tags

Branding is an essential part of any business, whether large or small. Support a strong branding and marketing strategy using name tags with your logo.

Add your business logo to name tags and quickly identify every employee, volunteer and other staff as a part of your organization. Every time employees wear their name tags at work or within the community, they provide free advertising. Use these professional tools to your organization’s advantage, and remember that the more visible your brand is, the stronger it becomes.

With so many options for logo name tags, you’re sure to find something that fits your needs.

COMMUNICATION

reusable name badges

Name tags are an excellent way for customers to start conversations with employees and retail staff. They inform the customer who they are working with from the first interaction. This communication goes both ways. And, if a customer needs to report an employee’s behavior, whether exemplary or otherwise, name tags provide an instant identifier for those circumstances. In turn, this dialogue aids managers and other supervisors in handing out praise and dealing with disciplinary actions.

“A name tag isn’t just a sticker; it’s a statement. It’s about friendliness, identity, culture and human nature,”

Scott Ginsberg

A sense of unity is one of the most positive things to come from wearing a name tag. Belonging to a team provides a sense of togetherness and helps businesses to function to their highest capacity. Name tags help build this bond, and with that bond comes unity and happiness. Now is the time to recognize that having a happy team means having a successful business. When everyone wears a name tag, the positive experiences they share with your customers are boundless.

Many studies show that communication improves when people know each other’s names. They may need to interact with others regularly who they have yet to meet; wearing a name tag breaks down social barriers so that everyone is approachable. Remember that better communication always turns into better performance.

SECURITY

photo ID badge

When you require employees and staff to wear name tags, you can quickly identify if they belong where they are.
There are many times when visitors may be present. Visitor ID badges keep everyone safe. Security teams understand the importance of name tags in keeping track of where people are and where they need to be. Identify everyone, from visitors to the president of your company. With this identification, everyone is sure to know where they belong and who might not belong.

Sometimes, wearing a name tag will help identify people prepared to provide aid or emergency services in hazardous situations. Name tags can also help emergency and security professionals identify people who can give them access to certain areas of a facility that will allow them to respond adequately to the situation.

For companies that deal with sensitive information or products, someone who is out of place would be easier to spot when employees are accustomed to seeing their fellow employees with name tags.

The True Importance of Name Tags:

Discover name tags

Name tags will always have a fundamental place in interpersonal communication. They increase the ease of identification, the quality of communication, security and recognition for your organization. In addition, name tags eliminate barriers between your customers and employees, so add them to your business today!

Brand Identity and Building Your Business

From Nike to Coke and every company in between, what makes them tick is their brand identity. Marty Neumeier, Director of CEO Branding for Liquid Agency, defines brand identity as “the outward expression of a brand, including its trademark, name, communications and visual appearance.” So, what is your company’s brand identity? Simply put, it’s your reputation!

A brand is essential to anyone who wants to stand out from those around them. Remember that your brand identity is defined by your customer’s overall perception of your business (reputation). Make your branding unique enough that your competition doesn’t stand a chance. Jeff Bezos, the founder of Amazon, said, “Your brand is what other people say about you when you’re not in the room.”

Brand Identity and Building Your Business

Branding is the most important part of your business, whether it be large or small. Building a strong brand helps your company not only be financially stable but memorable. And, by being memorable, your brand will draw in more customers just by word of mouth. Your brand becomes your promise of service or high-quality goods to your customers. It is derived from who you are, who you want to be and who people perceive you to be.

So, now that we established your brand, how do you get the brand identity that you want? And, how do you maintain that identity? Follow these simple rules to get the most out of your branding and keep customers interested in what you are offering.

Consistency is Key

When designing your logo and text, keep it consistent so that your brand stands out from your competition. And, when reusing this logo, the colors should always remain uniform. Choose colors and fonts that represent your company’s goals and make sure to keep them emotionally available to your customers. Don’t choose red (signifying power or confidence) when you need a calming, inviting color (blue) to represent your company. Your logo and standards are what give your brand its uniqueness.

The same goes for any font used in your branding. Some fonts may be too busy for your branding message, while other fonts are too bland for making you stand out. Take Coca-Cola, for example. Their ribbon-like font lets their customer know that their product is intended for fun and whimsy. Maybe your service or product is a bit more serious, so make sure to use a font that accurately represents your brand identity.

Once you establish your brand identity, don’t change it. Let your customers soak in this identity so that they become used to it and learn to embrace it. This identity will keep your business going, so you don’t want to risk inconsistencies. Remain consistent so that your brand will stand the test of time.

Think about this: everyone knows the Nike tagline, “Just Do It.” And their mission statement is just as important, “To bring inspiration and innovation to every athlete in the world.” With these two objectives always at hand, and their logo ready to go in their pocket, Nike literally rules the world in their business endeavors. And, by using the ideas Nike has used, you can figure out how to accomplish success for your brand.

Branding is more than a well-designed logo or a perfectly placed ad; you need to do more.

Your brand identity is more than your logo. While your logo helps your clientele know who you are, your identity goes so much farther than color or font. A brand identity is a visual, emotional and intellectual representation of your business goals and standards. Coca-Cola knew what they were doing when they started marketing its product. From their highly recognizable red to the swoop of their font, they are a company that understands brand identity. Likewise, your logo and identity should convey everything your business stands for. 

Ultimately, your brand identity should be an accurate representation of what your company is about, and what you hope to achieve with it. Business branding is something that takes time but should be considered a crucial first step in launching your company. After your branding materials are in place, you can look back on these resources for years to come to ensure you’re always staying true to your mission.

Every detail matters, no matter how small it is. The branding process takes time and can be delicate. But, it is crucial to take it in stride. After all, you want a business that will thrive in your chosen market. You need to communicate to consumers what your brand wants and needs and, most importantly, how it can benefit them. Don’t get discouraged because developing your brand identity is taking a long time. It can take years of tweaking and adapting. And remember that not even multi-billion dollar companies get it right every time.

Brand Identity and Building Your Business

Know Your Competition’s Brand Identity

Research competitor brands within your industry. You should never imitate exactly what the big brands are doing in your industry. But, you should be aware of what they do well (or where they fail). The goal is to differentiate from the competition. Convince a customer to purchase from you over them!

We’re always thinking about how to make a brand stand out from what’s out there already. Don’t skip this step in the brand building process. Research your main competitors or benchmark brands. For instance, study how well they have gone about building a brand name. For a brand name to be effective, it needs to be easy for consumers to recognize and remember.

Your company’s identity is what makes you instantly known to consumers. This branding is what will help them to associate your business with your product or service. And when it comes to the time that they need what you offer or sell, they will remember your company because of your brand identity. It will help build your customer loyalty as well as your brand awareness. 

So, make your brand identity your most effective marketing tool. But keep in mind that this branding process will never stop. It continues only as long as you make it keep working for your company. Check in on your branding practices continually to ensure that they are working appropriately. And don’t forget to integrate branding into everything you do for your company. 

Start with the Correct Tools

Laser engraved name tags and name plates

Name tags and name badges provide necessary company branding. This branding is vital for all of your marketing needs. It distinguishes you from your competition and helps others to recognize your quality more readily. By using logos on name tags, you create a focus to help drive your business. But, don’t limit yourself to just your name tags. Don’t forget that signage and other identification products are there to help advertise your brand. From custom lanyards to award plaques and everything in between, get it personalized with your logo! And then start spreading the word.

The key is to remember that your logo represents your brand’s commitment to providing the best service or product to your consumers. Communicating your brand can be as easy as wearing a name tag. And using your logo on every name tag you use for your company will help to convey your brand identity. But it also takes effort to remember putting on that name tag. So, the next time you consider not wearing your name tag to work or any other work related event, reevaluate that decision.

After all, your name tag is basically a walking billboard for your company logo. No matter where your customer is, they should be able to see your branding. Your branding needs to be visible and reflected in everything that your consumers can see and hear. If a customer walks into your store or office, your logo and brand identity should be on display for them to see. Integrate your brand into every aspect of your business. Branding should not only be in your physical environment, but it should also reflect in your business and personal interactions.

Tangible Items

  • Business Cards
  • Advertisements
  • Packaging and Product Needs (custom ribbons are a great resource)
  • All Printed Materials

Digital Platforms

  • Social Media
  • Online Videos and Images
  • Websites
  • Google Ads

Business Associations

  • Greetings and Dealings with Clients
  • Customer Thank Yous
  • Welcome Signs
  • Corporate Gifting

Creating a Brand Image that Sets You Apart

Your brand image reflects your business vision, which, in many ways, embodies your mindset as a business owner. Jay Abraham’s Strategy of Preeminence lays the foundation for mastering your mindset to distinguish your company from the rest. This strategy entails creating a culture of respect for your team, customers and partners. To create a culture of preeminence, make allies everywhere you go so that the message is clear: “I’m here to serve you and meet your needs.”

You’re here to add real value to your customers’ lives. To create this type of relationship dynamic, show empathy to everyone you interact with, and strive to understand what they really need. With this understanding, you’re able to create meaningful relationships based on trust and respect, which weaves you into the fabric of your target market.

From networking to marketing strategies, your brand identity should come first. You should always add a personal touch to everything your business does. Make sure that every consumer feels as if they are your only VIP customer. And don’t forget to say thank you for their business. A little gratitude goes a long way, especially in business dealings.

Why is brand identity so important?

Having a brand identity doesn’t just make your product more memorable; it makes your brand more authoritative in the marketplace. A brand that establishes a face, and maintains that face consistently over time, develops credibility among its competitors and trust among its customers. When you create an identity for your brand, you’re giving it something to stand for. That, in turn, gives your company a purpose.

Your brand represents everything your business does. No matter the situation, your logo is out there for the world to see. So, make sure that your presentation of your values, standards and goals is in line with your branding strategies. Because, if it isn’t, your brand identity may become something you don’t want. After all, this identity is how the world will see your business.

Social Networking Success for Any Business

It’s so much more than having a Facebook account. It isn’t even about how active your social media accounts are. It’s all about how you connect with your customers. So, what is “it?” It, referring to social media networking, has increasing benefits that all businesses can take advantage of. If you’re not taking advantage of social networking, you’re missing out on a quick, cheap and extremely effective way to connect with nearly half of the world’s population.

Now, more than ever, people are using social networking to connect with brands.

Are you taking advantage of social media for your business? While it isn’t one size fits all, or every network is suitable for every business, you should be asking the fundamental questions: who, what, where, when and why. And, maybe not in that specific order. Sometimes the why should come first. The who is also extremely important. But, most of all, you need to answer where.

social networking is a growing trend for any business

So, where do you start?

Social networking should be a strategic part of your business marketing plan. With that being said, now you need to decide on where you will feature your business. Most businesses stick with Facebook as a foundation to get their brand off the ground. However, it is essential to remember that what works for one does not work for all. Make sure that you do some research on all of the available networks before making your decision.

Facebook may be a good place to start; after all, nearly everyone is on this network; and it is the most recognizable. Check out Twitter, Instagram, Pinterest, LinkedIn and others to see what is right for your company. While you are looking for the best fit, here are some questions you should be asking yourself.

  • How do I want to be active on social?
  • What will I be posting?
  • How often will I be posting?
  • Which network will offer the best visibility for my business?

While you may not immediately know all of these answers, keep them in mind while looking at the different social networking sites. Instagram and Pinterest are image based, so if your company can host a lot of engaging images and product pictures, these may be the right sites for you.

Also, keep in mind the type of business you own. For example, do you own a company that works mainly as B2B? When trying to network with other companies to sell your product or service, LinkedIn might be the best place to connect with your consumers. Twitter is another great B2B site as it deals in real time and offers a great place to chat and connect with customers and other businesses quickly.

Setting Social Networking Goals

Once you make these social connections, you need to use them for making your business better. Set goals to help you achieve these connections. After all, marketing on social media can bring significant success to your company, create brand advocates and even drive leads and sales.

The key ingredient for doing social media marketing well is having a strategy. Without a strategy, you might be posting on social media platforms for the sake of posting. Without understanding what your goals are, who your target audience is, and what they want, it’ll be hard to achieve results on social media. Whether you want to grow your brand through social media or to level up as a social media marketer, developing a social media marketing strategy is essential.

From ads to regular posting, social media is different for every business.

And, it doesn’t matter if your business is large or small, what works for one may, or may not, work for another. However, there are some key elements and directions your social networks can, and should, have. Here is a quick list of things to make sure you are doing on your chosen social networks.

The problem most businesses face with social media isn’t whether or not to participate, but how to take advantage of it. Social media should be used to tell your business story and set yourself apart from all of your competition. Brand storytelling is one of the most powerful ways to differentiate yourself, connect with your customers, increase brand loyalty and sell your vision.

Without a social networking strategy, you might be posting on social just for the sake of posting. And, without understanding what your goals are, who is your target audience and what they want, it is hard to achieve positive results.

“Social media provides targeting capability, as well as reach and scale, at a lower cost than almost all other marketing channels,” said Abdul Muhammad, chief digital officer and partner at rbb Communications, said in a previous Business News Daily interview. “People are on social media all day, every day – brands must go where the people are.”

Implementing a Social Networking Strategy

Now that you have decided where you want to be, and why, you need the how. A strategy is where you’re headed; a plan is how you’ll get there. You have decided where to head to; now you need a plan. How should you fill out your social media profiles? What should your tone and voice be like? What posts type (i.e., image, link, video, etc.) should you use? Here are some things to consider.

Brand Awareness

social networking is a growing trend for any business

Your brand should be recognizable. So, think about your profile image. While a logo may be where your thinking immediately takes you, try and make something a bit more catchy. Take, for instance, our unique use of our logo. Not only does it let our customers know what our business brand is, but it also tells more of a story about our products and what we can offer to our customers.

Other elements of a business page include a cover photo or video, shared images, about us sections and other storytelling tools. These are necessary for every business while socially networking. Make sure to fill out each network’s page information sections entirely so that your customers can get the whole picture.

Remember to tell the truth. Don’t fudge or exaggerate any of your business details. If a potential client thinks that you offer a service because of your social profile, then make sure they can get that service. The same thing goes for your product. You will end up with upset customers and declining sales if you are not truthful while setting up your new social profile.

Customer Engagement

As a business, you need to figure out how you want your customers to start engaging on your social network. This will vary depending on which network you choose. So, make sure to learn all of the features your chosen social network offers. This way, you won’t be shocked when your customers start trying to communicate with you.

For example, Facebook has Messenger, which features an easy way to chat with customers and other clients who message you. LinkedIn also has a similar feature. But, when it comes to Snapchat, that changes due to the way they work with stories and other posting methods.

But, most importantly, you need to be responding to your customers. Make sure they know and understand that you are on a social site for them, not for you. Sure, it helps meet sales goals and gets your brand out into the world. But, without proper communication, you won’t retain customers or make any new connections.

Building a Business Community

From Facebook Groups to Twitter chats, tracking your social engagement is a must. There are so many tools to help you navigate using any social media network. Before choosing one, make sure to do your research. They are all similar but remember that each one has different features. While we don’t recommend one above another, we do recommend that you check them out to see what will work best for you and your business.

You can’t determine the success of your social media marketing strategies without tracking data. Finding out what works for you may be trial and error at first, but there are so many tools to help you figure it all out. Use hashtags to keep engagement up. Try different styles of images on Instagram to increase your user participation.

But, no matter what, don’t give up. Follow the analytics of each social network you use so that you can retain information on your business community. You need to know who your customers are in order to give them what they want. Make sure they understand that you know them. Set up a way to give your customers the best customer service they will ever have on any social network. Once you do this, you’re guaranteed success in social networking.

But, no matter what you do, remember that social networking is unique to your business. So, get networking on what works for you.

Harnessing the Power of Personalization

In order to harness the power of personalization, you must understand the relationship between a company and an individual. Yes, many who read this are most likely representative of a corporation or business. And, yes, many will look at this information from a marketing standpoint.

After all, personalization is a powerful marketing strategy that is easy to incorporate in daily business. But, the trick is to remember that the power of personalization applies to everyone in everyday life, especially the little guy.

Personalization should also be on a business level. This includes a company’s brand. Your logo communicates not only your company but also your brand and overall commitment to your clients and customers. And, creating consistency by adding your logo to everything you personalize (from name tags to corporate gifts), lets people know you’re proud of what you stand for.

By defining your brand upfront, you help establish your company as an industry leader and key influencer. So, making sure that your logo balances your brand at the top of your industry can be quite the process. Many businesses use networking as a key factor in their marketing plan. It helps to develop a strong feeling of trust between those involved (consumers and colleagues) and plays a big part in raising the profile of a company.

First, let’s look at the advantages of personalized marketing.

Marketing is a business promoting and selling their products or services. This promotion also includes market research and advertising. And, what better way to advertise than with personalization. Whether that’s your branding or remembering the little guy, you need to focus on what best suits your company goals and your customer’s needs and happiness.

standing out in a crowd and remembering the power of personalization

Remembering that little guy is often a struggle inside a business model. But, it is one of the most essential tasks any CEO or higher-up can accomplish. After all, it’s those little guys who make your business grow from day to day. So, marketing to them is necessary to stay afloat in today’s business world.

Your key to keeping clients and customers happy is simple, yet powerful: PERSONALIZATION. With the rise of the digital world and all the technologies that come with it, your marketing must evolve to match. And, the best way to grow is to harness the power of personalization. Find and understand your customers’ individual needs and desires. Once you harness that, personalization will start to flow naturally.

It’s all about knowing who your customer is.

There is a growing intolerance on the part of customers to have fragmented experiences when doing business. And, there is a price to pay for doing so. Research with the CMO Council found nearly half of North American and European consumers will abandon a brand and take their money elsewhere if they repeatedly encounter “a poor, impersonal or frustrating customer experience across channels of engagement.”

Personalization means all the difference in business goals and customer retention. Companies must modify all of their interactions individually to ensure a personalized customer experience. And, if done correctly, there is an undeniable power of personalization that becomes an incredible tool for marketers. Entrepreneur also says, “The first task of effective marketing is to get noticed and stand out from the clamor of competing advertisers.”

So, it is your duty as a business to get your customer’s attention and then keep it. Most companies thrive with this vantage point only because of the power of personalization. Whether it’s an emailed marketing message or a salesperson personally reaching out to a client, personalization is critical in all communications.

Remember this: people will always buy from people, not companies. And, most importantly, people who they trust. Sending handwritten notes or small, personalized gifts is a little extra touch that shows we pay attention to our customers. The beautiful thing about this is that it’s never just an advertising ploy. You really do have to get to know your clients to know about their special events, and that’s when personalized marketing becomes a genuine relationship.

Make it about your customer.

the power of personalization shown on two mugs with one featuring an individual's name

Let’s take into consideration what the effect of someone’s name imprinted on a gift or award does for them. Dale Carnegie famously said, “Remember that a man’s name is to him the sweetest and most important sound in any language.” With that in mind, remember that someone will more frequently drink from a mug with their name on it than one with only a logo or brand. By adding an individual’s name to a gift (even if it also features a corporate logo), it adds personal value and meaning.

Personalization is a popular trend that enhances the customer experience. It starts with knowing the customer, or maybe a better way to say it is remembering the customer. Virtually all (96%) marketers agree that personalization advances customer relationships. Eighty-eight percent say they’ve realized a measurable lift in business results from their personalization campaigns. The power of personalization improves visitor engagement and the customer experience, which leads to more sales.

Making a connection is important at the customer level. Each consumer will see personalization as your way of including them in an essential business circle. Personalization essentially means interacting with your customers and meeting their needs. And, when you use the power of personalization to include everyone in this process, any business will flourish.

Identifying and meeting your customers’ needs.

When handled well, personalization will always strengthen a customer’s experience and, in turn, increase your sales. From offering related products in an online shopping experience to remembering a customer’s name, personalization comes in all forms. So, show your customers that you know and understand their needs and that you have their values in mind when doing business.

From name tags for employees to something a bit more personalized (like a mug) for your customer, everything with a name on it is essential for any business. And don’t forget that this personalization drives instincts, urges and repeat purchases. The more you know about your clientele, the better you can mold their experience.

So, sound off with your customers in mind. After all, meeting your customer’s needs adequately and proficiently is what personalization is all about. Add their names to your products, or simply use their names while doing business with them. Open your doors with a greeting saying, “Welcome, David!” Or, try engaging your online customers with email blasts that are tailored specifically to them. But always start by acknowledging the recipient by name!

The Power of Personalization

an oval name tag showing the power of personalization

Consider this: would you want to hear your name as you walk into your business or a simple, “Hey, you?” The answer is that everyone wants to hear or see their name. Admit it, we all walk into that souvenir shop while we are on vacation and spot the carousel display with the keyrings. We instinctively walk over and peruse the names. And, when we find our name, we’re excited! It doesn’t mean we’re going to purchase the keyring or other souvenirs, but we love to see our name emblazoned on something.

So, how do you think your customers feel when you use their name? Today, personalization is more important than ever as consumers have access to content from a plethora of channels. Among this overload of information, personalized content manages to attract consumers’ interest. While all other information hits them in the face and still gets ignored, personalized content talks directly to them.

Don’t ever think that the power of personalization lies in your marketing schemes. It is not, after all is said and done, about you, the business owner. It is always about your customer and their needs. Now, that isn’t to say that your brand isn’t important; it is. But, remember that little guy? He’s what is keeping your business alive. See him, acknowledge him and most importantly let him know he is wanted.

But, remember that personalization goes both ways. Treat your employees the same way you would treat your customers. Make them feel just as special with using their name in meetings, during conferences or simply in daily greetings. Your personalization of your employees will translate into business models and deals and thus reflects onto you as an owner. And that’s the best kind of advertisement. See, there is power in personalization!

Lastly, consider the power of personalization has on people.

There are always challenges associated with personalization because there is no magic formula that will make it right. At best, there are educated guesses about what your consumers want. If consumers feel a brand is being too pushy, they are more likely to unfollow it. Always try to keep yourself in the shoes of the customers and try to think from their perspective. Personalization helps consumers discover new things and often leads to unplanned purchases. When executed correctly, personalization can have a great impact on your bottom line.

You can’t deny that the customer knows in the end that it is all about them. So, play to that knowledge. Whether it’s your employees wearing name tags and promoting your brand, or a personalized gift wrapped in special ribbons, remembering your clientele individually is the name of the game. At the end of the day, that little guy is the most important person in the room.

So, keep them entertained with your business. Let them know how much they matter. And, it’s simple: just use their names! The power of personalization is truly all about the customer helping you stay in business.

Building Your Corporate Identity

(and Customer Relationships)

finding the difference between branding identity and corporate identity

The phrases corporate identity and brand identity are thrown around abundantly by everyone in business. However, when used it different contexts, they mean different things. It’s often asked if you can have a brand identity without a corporate one, or vice versa. Here are several reasons why you can’t have one without the other.

But, first things first, what are the differences between corporate identity and brand identity?

Brand Identity

Brand identity refers to the how consumers view a specific product, service or idea a business provides. The goal in creating your brand identity is to separate your business from similar businesses. So, basically, brand identity is the customer’s knowledge of and ability to recognize the brand.

Name Tag, Inc. Improving your first impression, one name tag at a time! Affordable and professional personal identification products that are easy to order and use in your workplace.

Our Example: Name Tag, Inc. sells personal identification such as name tags and other custom engraved products.

Corporate Identity

Corporate identity is similar to brand identity. However, corporate identity refers to the perception of an entire company, not just one idea, product or service that the company provides. One business may have many different brand identities wrapped up in its overall corporate identity.

Personalized Ribbons and Name Tag, Inc. are part of the Coller Industries Incorporated family. Our product sites give you access to a wide variety of quality items, from name tags and lanyards to signs and custom ribbons.

Our Example: Coller Industries Incorporated is also known as Name Tag, Inc. and Personalized Ribbons.

Let’s talk about branding your business for a moment.

A company’s brand is what they are, what they want to be, and what they aim to become as a whole. It can be a promise of quality, trust or service. A brand is what makes a company or organization truly unique. Branding should make any company stand out from its competitors and lets the consumer know what to expect from that company.

Branding is one of the most important parts of any business, whether it be large or small. Building a strong brand helps a company or organization be financially strong. Product marketing is really where this process all begins.

Let’s break it down a bit farther to make it a little easier. The act of branding is the process involved in creating a unique name or image for a product, person or idea. This is done mostly through advertising and other similar means. It is also the action of building a convincing individual or unique presence in a consumer market that attracts and retains loyal customers.

Corporate branding is the process of promoting the logo and/or brand name of a company or corporation for marketing and advertising purposes. Typically the range of a corporate brand is very broad and is often used as a way to express the company’s ideals and goals.

A BRAND IDENTITY IS WHAT MAKES A BUSINESS UNIQUE.

It’s what they think, how they behave and what they believe in. It’s about how they treat their employees and customers. So, brand identity is a must for every business. The better a business understands itself, the better they will perform and the more their brand identity will show their power and values. Once this is accomplished, a business will preform more effectively. When a brand identity is clear, values and business practices just fall into place. Teams are formed and decisions become easier. And, the company stays focused on marketing and sales goals.

Brand identity is…

…the collection of all elements that a company creates to portray the right image to its consumer. Brand identity is different from “brand image” and “branding,” even though these terms are sometimes treated as interchangeable.

The term branding refers to the marketing practice of actively shaping a distinctive brand. Brand is the perception of the company in the eyes of the world. Those tangible elements, that’s brand identity.

Your brand identity is what makes you instantly recognizable to your customers. An audience will associate your brand identity with your product or service, and that identity is what forges the connection between you and your customers, builds customer loyalty, and determines how your customers will perceive your brand.

Design assets are the tangible elements that will determine how your brand is perceived. Things like your logo, your packaging, your web design, your social media graphics, your business cards and the uniforms your employees wear.

Your brand identity is what sets you apart from the endless sea of competitors and shows your customers who you are and what they can expect from working with you. And if you want your brand to be perceived in a positive light, it’s crucial that you nail your brand identity and create designs that accurately portray who you are to your customers. And now that you know how to nail that identity, it’s time to start designing.

Brand identity is…

…the total proposition that a company makes to consumers – the promise it makes. (Brand identity) may consist of features and attributes, benefits, performance, quality, service support, and the values that the brand possesses. The brand can be viewed as a product, a personality, a set of values, and a position it occupies in people’s minds. Brand identity is everything the company wants the brand to be seen as.

Brand image, on the other hand, is the totality of consumer perceptions about the brand, or how they see it, which may not coincide with the brand identity. Companies have to work hard on the consumer experience to make sure that what customers see and think is what they want them to.

Simon Morris, LinkedIn Pulse: “What’s the difference between corporate identity and brand image?”

Your corporate identity is so much more than just design.

Yes, your logo and brand play an important part in your corporate identity. But, remember that you are so much more than a color or style. A company’s values and culture are crucial in shaping corporate identity. As Simon Sinek, author of Start with Why: How Great Leaders Inspire Everyone to Take Action has said, “people don’t buy what you do; they buy why you do it. And what you do simply proves what you believe.”

It is important to distinguish between corporate identity, brand identity, and brand image. Corporate identity is concerned with the visual aspects of a company’s presence. When companies undertake corporate identity exercises, they are usually modernizing their visual image in terms of logo, design, and collaterals. Such efforts do not normally entail a change in brand values so that the heart of the brand remains the same – what it stands for, or its personality. Unfortunately, many companies do not realize this fallacy, as they are sometimes led to believe by agencies and consultancy companies that the visual changes will change the brand image. But changes to logos, signage, and even outlet design do not always change consumer perceptions of quality, service, and the intangible associations that come to the fore when the brand name is seen or heard.

Simon Morris, LinkedIn Pulse: “What’s the difference between corporate identity and brand image?”

The Importance of a Corporate Identity

Corporate identity expresses your brand personality and tells the world why you are unique. Similar to what makes a person unique, this identity shows what is specific to a business. These specifics set us apart from others and helps us to build relationships within our communities. This aspect works for businesses as well. How a company presents themselves in everything they do, from business cards to products or services they offer, is what defines this identity.

It is a physical expression of the company’s brand, an extension of the culture that is already expressed through communication style and behavior exhibited to maintain the image of the business. Corporate identity and brand identity both have different roles, that together, form a perceived image for a business. It all starts with your reason for going to work every day and why anyone else should care.

Occasionally, a business may need to update their corporate identity if their audience changes. From logos to letterhead, rebranding is often done in the business world. Invest in this identity to develop your customer’s trust, a sense of product value and a lasting connection with your clientele.

Your corporate identity helps you in increasing business ownership and control. As consumers are now aware of your business, they can understand your company’s image and reputation. You then have to continue to provide your quality services or products to your clients exactly as you developed them for your corporate identity to continue to succeed.

A logo is not your brand, nor is it your corporate identity.

Many business owners believe that by simply having a recognizable logo, their quality and values are represented. But, having a strong corporate identity helps out in every aspect of business. Don’t underestimate the importance and power of developing this identity for your business. It will help you grow in your competitive market. And, you will be able to leave a positive vision for your consumers as your identity grows.

A strong corporate identity is essential for every business organization as it helps in the interaction of the customers and the company. Customers usually get a great help in understanding the business with the help of its corporate identity. It includes the several supporting devices, such as the company letterhead, business cards, website etc. It creates a single and clear visual identity for an organization. A number of Start-Up companies ignore the advice of building or developing a strong and effective corporate identity for their business as they think it just as the logo only.

While we have been talking about corporate and brand identities, don’t forget that the end goal is to build your customer relationship. Managing a consumer relationship is an important approach to making sure a company’s interaction with current and potential customers is fresh and positive. You will be able to retain current customers and build new relationships when you bring your corporate identity in line with this endgame.

Always look for ways to wow your consumers. Whether that means compromise on a service or providing the highest quality product, remember that without your customers, your business would not prosper.

Customer Relationships

While we have been talking about corporate and brand identities, don’t forget that the end goal is to build your consumer relationship. Managing a consumer relationship is an important approach to making sure a company’s interaction with current and potential customers is fresh and positive. You will be able to retain current customers and build new relationships when you bring your corporate identity in line with this endgame.

Always look for ways to wow your consumers. Whether that means compromise on a service or providing the highest quality product, remember that without your customers, your business would not prosper.

5 Ways to Build Killer Relationships With Customers

To create customer relationships, and keep them strong, you must do all you can to engage customers. Here are five ways to build customer relationships and keep them coming back.

1. Communicate.

As a key to any good relationship, communication is an essential way to build customer relationships. Promoting your business and listening to your customers are equally important.

Rather than just telling customers about your business, have conversations with them. Find out what your customers need, then show them that you have a solution to their problem.

If you have employees, teach them how to effectively communicate with customers. Instead of waiting for customer service to become a problem, foster communication skills with customers while onboarding new employees. Maintain an employee policy, requiring timely follow-up, to make sure the customer’s needs are met. Make sure your staff returns voicemail messages and emails promptly.

2. Exceed expectations.

Your customers expect great products or services from you. You should continue to raise the bar on what your company offers.

To put it simply, under promise, and over deliver. When you impress customers, they keep coming back.

To exceed customer expectations, you can deliver a product or service faster than anticipated. When you deliver earlier than expected, the customer will be happy about the surprise. For example, tell a customer their order will be ready by the end of the month, knowing you will have it ready a week earlier.

3. Ask for feedback.

Whether customers have a good or bad opinion about your business, they will make their feelings known. Invite customer feedback to show you are listening. Place comment cards on your business counter, or conduct a survey.

Customer feedback helps you hone your customers’ specific needs so you can find the best solutions to their problems. The better your offering meets their needs, the more your business will grow.

Always listen carefully to comments and respond promptly, whether it’s a compliment or a complaint. The worst thing you can do is ask for feedback then not address concerns. Even negative feedback is valuable and can give you an honest gauge of customer satisfaction.

4. Connect.

With technology, there are more ways to begin conversations with your customers than ever before. There are many online tools and social media outlets you can use to reach customers.

When you engage with customers online, be careful not to create a one-way conversation. Ask customers questions, and respond to their inquiries.

Also, make sure your website is top-notch, and start a blog to engage your customers and prospects. Build customer relationships through your online presence.

5. Show appreciation.

Reward long-time customers with a loyalty discount program. You can hand out reward cards, or use a loyalty program app to track customer rewards.

With a loyalty program, customers earn points for buying your goods or services. After earning a certain number of points, the customer gets a reward. For example, you could reward a customer with a discount on their next purchase.

Keeping an open and honest line of communication is probably one of the most important aspects of business. And, it will bring in the most customers. So, make sure your brand is strong and build it into your corporate identity and your business will thrive.