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Coller Industries, Incorporated

801-931-5000   |   www.nametag.com

2211 South 300 West , Salt Lake City, UT 84115   |   Print Date: December 18 2018 07:46:59 AM

Due to the holiday season, UPS has altered some of their shipping services. This may impact your receipt date of our products.
If you need a specific receive by date, please contact customer service at 1-800-272-5729.

Shipping Times and Policies

Time to Delivery
Time to Delivery is influenced by the following factors,
time to proof approval (custom items only), production time, and shipping times.
If you have a date that you need to have your product in hand, please enter that date on the order forms. Should you have any questions or require a firm delivery date please contact us at:

All Packages will be shipped by UPS.

Additional Information>

UPS is the recommended carrier for Name Tag, Inc. By using UPS, all shipping information and labels are printed directly from the computer address associated with the order. UPS is notified via a direct link over the internet and the customer will receive a confirmation email with a tracking number. Delivery failures due to circumstances outside of the direct control of UPS (weather, traffic, receivers office closed, no one available to sign, etc.) are not guaranteed.

If a problem should occur, Coller Industries Incorporated / Name Tag, Inc. will do everything possible to remedy the problem. We have our own UPS account executive who may be able to correct the shipping method or address while in route. If necessary we may even redo an order (if possible) so that it can be received when needed.

EXCEPTION: Military Addresses - USPS Priority Mail

Additional Information>

As arrival times for packages shipped via USPS are unpredictable and tracking services are not offered for priority mail, we do not recommend this service. If packages are not received, we will replace the contents after waiting 30 days (USPS policy) to allow for return of the original shipment. For packages sent via the postal service to a military address, replacement orders will be at the customer's expense. Insurance will be required on all packages sent by USPS. However, insurance is not available when shipping to some countries, and the customer assumes all liability if this is the case.

  1. UPS with shipping charged to customer or third party
  2. Federal Express or other parcel carriers
  3. No product shipments to PO boxes

Coller Industries Incorporated / Name Tag, Inc. is located in Salt Lake City, Utah. Most products will be shipped from this location. A few items may be shipped from other locations and the delivery time may need to be adjusted.

Be sure to select the appropriate shipping method (view available services) to ensure that your products arrive on time.

If next day shipping is requested, the order must be submitted by 11:00 AM (MT) and confirmed by calling the customer service department at 1-800-272-5729. Shipping is always dependent upon product availability. Shipping times for custom orders are figured from the time production of the product(s) is completed; production charts are available on each products order page.

When both custom and stock items are ordered, all products will be shipped together using the selected shipping method. (See the charts on the top of this page to determine the required production times.)

Coller Industries Incorporated / Name Tag, Inc. is not responsible for and assumes no liability for missed delivery dates caused by a failure on the part of the shipping company.

UPS Next Day Air Early AM

Next business day delivery by 8:00 AM to major cities in the 48 contiguous states Delivery by 8:30 or 9:00 AM to most other U.S. cities, including Anchorage, Alaska Delivery by 10:00 AM to additional locations

UPS Next Day Air

Next business day delivery by 10:30 AM, 12:00 noon or end of day, depending on destination

UPS Next Day Air Saver

Commercial Destinations: Next business day delivery by 3:00 or 4:30 PM where UPS Next Day Air delivery is committed by 10:30 AM or 12:00 noon, respectively

Residential Destinations: Next business day delivery by end of day

UPS Second Day Air AM

Delivery on the second business day by 10:30 AM or 12:00 noon to most commercial destinations

UPS Second Day Air

Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time

UPS Three Day Select

Delivery by the end of the third business day

UPS Ground

Day-definite delivery typically in one to five days. View Map in Additional Information.

Additional Information>

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INTERNATIONAL ORDERS: International shipping is provided via UPS Worldwide. All packages are insured. Customers are required to verify their address and shipping information provided before submitting their order. The shopping cart will display an estimate of all shipping fees (shipping charges, taxes, VAT, duties, etc.). If a price variance occurs, an updated shipping quote will be sent via email once the order has been processed.

Shipping Policies

LATE OR MISSED DELIVERY TIMES: If an expedited shipment fails to arrive when scheduled, please contact Coller Industries Incorporated / Name Tag, Inc. If a notice is received and acknowledged by Coller Industries Incorporated / Name Tag, Inc. within 10 days of the missed or late delivery time, excess shipping fees may be refunded. Fees will not be refunded for delays caused by the customer (e.g., no one is available to receive or sign for the package, an improper or incomplete address, etc.) or for delivery failures due to circumstances outside of the shipping services' direct control (e.g., inclement weather or traffic).

JOBS NOT SHIPPED WHEN SCHEDULED: If an unexpected problem is discovered during the production of your order, you will be contacted immediately. If a customer is not available, all production will cease until contact is made; please have someone available who can respond in a timely manner. This delay in production may cause a delay in the shipment of your order.

If you need your product by a specific date, please notify us at the time the order is placed.

Unless we have been notified of a specific date in advance (or an expedited production or shipping method has been chosen), shipping for a delayed order will use the same method chosen when the order was placed. If an order with a need by date, expedited production and/or expedited shipping is delayed because of a production problem, we will attempt at our cost, to ship your product so that it arrives by the scheduled date.

If a product cannot be shipped to arrive by the specified date, the customer will be notified, and production will stop until the customer verifies that they are willing to accept the late delivery. If the customer is not available for contact or does not respond immediately, they may be responsible for a portion of the invoiced fees.

CANCELED ORDERS: If a customer chooses to cancel an order once production has begun, they will be responsible for a portion of the invoiced fees, based on the percentage of the order completed. Once the order ships, the customer is responsible for the entire order.

LOST SHIPMENTS: Name Tag, Inc. uses third party services for shipping and is not responsible for their failures. However, insured shipments will be replaced by Name Tag, Inc. as soon as the shipping company declares the package lost. Notify Name Tag, Inc. of any lost packages immediately, and we will work with you to find an equitable solution.

Customer Service
Monday-Friday: 7:00 a.m. - 5:00 p.m. (MT)
Toll Free: 1-800-272-5729

Coller Industries Incorporated
2211 South 300 West
Salt Lake City, UT 84115

Satisfaction Guaranteed
Your Product, Your Way, Every Order.


© Coller Industries Incorporated, Salt Lake City, Utah 1995 - 2018