Standard production process:
After an order is placed, a digital proof will be created and emailed to the customer after acceptable artwork and a properly formatted list are received. Production will begin after the customer approves and returns the proof - but never before. The product will then be shipped by the method indicated in the order. Shipping methods (Ground, 2 Day Air, Next Day Air, etc.) will become available once the product has been added to the shopping cart.
Expedited Production Process:
Expedite charges may be required when a need by date is not met by our standard production and shipping times. The customer may choose to expedite one or more of these processes to meet their need by date. If expedited production charges are required, you will be contacted before production begins.
During our high volume months, and when we are running at full capacity, we will not always be able to expedite production. You may still request a need by date, and orders will be processed in the order in which they are received. The expedited shipping option may still be available, but we cannot guarantee the need by date will be met. If you have any questions regarding your order, please contact Customer Service at 1-800-272-5729.
If any difficulties arise during the expedited production process, Name Tag, Inc. will make every attempt to contact the customer. The customer will be presented with two options if we are unable to meet the need by date:
- The customer can agree to the new, adjusted production time and the order will be completed and sent to meet the new date.
- If Name Tag, Inc. is advised that the new need by date will not work before the order starts production, the customer can choose to cancel and no fees will be charged. Otherwise, the order will be completed and shipped.
Name Tag, Inc. will contact you if any production or shipping problems arise, but production may continue even if we are unable to make contact.
Production will not begin until each of these have been met:
- If required for your product, a properly formatted list must be submitted.
- Name Tag, Inc. must receive an approved and signed proof for custom products.
- If an order is finalized after 4 PM (MT) it will be processed the following day. (An additional business day will be added to the production time.)
Production Times for Products
Name Tags: Classic Name Tags, Logo Name Tags, Photo ID Badges
Reusable Name Badges: Mighty Badges With a Logo and Logo Only Badges
Name Plates: Classic Name Plates, Reusable Name Plates, Acrylic Blocks, Desk Wedges