Standard production process:
After an order is placed, a digital proof will be created and emailed to the customer after acceptable artwork and a properly formatted list are received. Production will begin after the customer approves and returns the proof - but never before. The product will then be shipped by the method indicated in the order. Shipping methods (Ground, 2 Day Air, Next Day Air, etc.) will become available once the product has been added to the shopping cart.
Expedited production process:
Due to our high volume of business, we are running at full capacity and are unable to expedite production of any product. You may still request a need by date, however orders will be processed in the order in which they are received. We are working as quickly as possible to complete all orders as they are requested.
The option of expedited shipping is still available. If you have any questions regarding your order, please contact Customer Service at 1-800-272-5729.
Expedite charges are required when the 'need by' date is not met by our standard proof, production and shipping times. The customer may expedite one or more of these processes to meet their 'need by' date.
If expedited production charges are required to meet the 'need by' date, the customer will be contacted before production begins.
If any difficulties arise during the expedited production process, Name Tag, Inc. will make every attempt to contact the customer. The customer will be presented with two options, if Name Tag, Inc. is unable to meet the 'need by' date:
- Customer can decline order: no fees will be charged if Name Tag, Inc. is advised of the cancellation before the order ships. Otherwise, the order will be completed, shipped and the customer will be responsible for the order.
- Customer agrees to the new production time and the order will be completed and shipped.
Name Tag, Inc. will contact the customer if any production or shipping problems arise, but production may continue, even if we are unable to make contact.
Production will not begin until:
- A properly formatted list must be submitted if required for the production of your product.
- A proof for custom jobs must be signed and returned to Coller Industries (Name Tag, Inc.)
- If an order is finalized after 4:00 pm Mountain Time it will be processed the following day. (Add an additional business day to the production time.)
Production Times for Products
Name Tags: Classic Name Tags, Logo Name Tags, Photo ID Badges
Reusable Name Badges: Mighty Badges With a Logo and Logo Only Badges
Name Plates: Classic Name Plates, Reusable Name Plates, Acrylic Blocks, Desk Wedges