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Coller Industries, Incorporated

801-931-5000   |   www.nametag.com

2211 South 300 West , Salt Lake City, UT 84115   |   Print Date: October 17 2017 08:57:54 AM

1-800-272-5729
 
 

Frequently Asked Questions

Browse through our guide of frequently asked questions or call 1-800-272-5729 toll free and speak with a customer service representative.

How do I order?

ONLINE: Browse our website to examine our products. When you are ready to order, follow the online order form instructions by checking or selecting all options that may apply. Once your order is finished, you will receive a response from Name Tag, Inc. to confirm your order.

PHONE: Our customer service representatives will gladly help you find the best product to meet your needs. We are always happy to help guide you through the ordering process. Simply call 1-800-272-5729 toll free for assistance.

Is there a minimum purchase quantity or amount?

The first time you order a custom product there is a minimum quantity required. If you reorder the same custom layout, there is no minimum quantity required. If you decide to order additional tags using an already approved layout, you may order a single tag.

Stock items usually require a minimum quantity on all orders.

The minimum order for each product is listed on the product pages or you may call for specific details.

Additional Information>

Reorder of custom products are available if you have received a digital proof describing your product from a previous order.

CLASSIC NAME TAGS, NAME PLATES – Minimum quantity on first order is 5 items. Minimum quantity on reorders is 1 item.

MIGHTY BADGES – Minimum quantity on all orders is 10 badges.

SPEEDY BADGES, BADGE HOLDERS, BADGE LANYARDS – Minimum quantity on all orders is 25 items.

IMPRINTED BADGE RIBBONS – Minimum quantity is 25 ribbons. Ribbon colors and titles may be mixed to meet the quantity requirements.

FULL COLOR RIBBONS – Minimum quantity on all orders is 100 ribbons.

CUSTOM LANYARDS – Minimum quantity is 100 depending on product.

SIGNS – Minimum quantity on all orders is 1 sign.

Are quantity discounts offered?

Name Tag, Inc. believes that you shouldn't have to pay more to get more. So, most of our products have quantity discounts available. As long as your product (name tags, name plates, etc.) uses the same layout (i.e. color, fastener, number of lines), you will save with our discount pricing. So, the more you buy, the more you save!

Can I get a cost estimate for my order?

The product order pages have a price calculator, so that as you choose the product specifications, the pricing will be shown at the top of the order page. These order forms are submitted to the shopping cart where you will be able to review prices. Your order will not be submitted until you finalize your contact and billing information.

You may also call 1-800-272-5729 toll free and speak with a customer service representative. They will gladly help you find the best product to meet your needs, give you a quote, and guide you through the ordering process.

If I don't know how to design a name tag, can Name Tag, Inc. design my product for me?

There are several options available to help you design your product. Many products have available templates. You may also use our online design tool. Or, our design department can design your product for you and send a digital proof for your approval before production.

Additional Information>

TEMPLATES: Save time and money by choosing from one our our easy to order templates

11 templates for Name Tags  |   20 templates for Custom Shaped Name Tags  |   6 templates for Name Plates

CUSTOM LAYOUT: Your product will be created to your specifications with your choice of size, material color, fastener and a variety of finish options and upgrades. You will receive a digital proof of the product for your approval prior to production. We will maintain your layout specifications for future reorders of the same layout.

Will I be able to see my custom name tags before I order? And, what is a proof?

When ordering a custom product, we create a digital proof and email it to you as a PDF to show the layout and design for your tags. There is no charge for this service.

We require that you review, sign and return this proof before production on your order begins.

If your proof needs revisions, please return the PDF with all changes noted. The standard revision time is 24 hours. While we do put a hold on funds, your credit card will not be charged until your proof has been approved.

How do I submit the artwork for my logo? Are there preferred or required formats?

The quality of your personalized products is dependent upon the quality of the artwork submitted. For many products a vector file may be required. Please review the additional information on this page for complete artwork requirements.

Additional Information>

A designer will review your artwork and advise you if adjustments are required for the process you have selected. Additional charges may apply if changes to your artwork are necessary.

Vector art is the preferred format for all engraved products, however a high quality bitmapped image may be acceptable for full color products.

Vector Files: Illustrator (.ai), CorelDRAW (.cdr), PostScript (.eps)

Bitmap (Raster) Files: Image Files (.jpg , .gif, .png, .tif, .bmp), Photo-Paint (.ppt), Photoshop (.psd)

Image files that are embedded in a .doc or .pdf file may also be accepted if the embedded file is a vector file or high quality bitmap file.

It is not possible to convert a low quality image into a vector file simply by saving it in a vector format. When this is attempted, the low quality image is simply embedded in the new file and no conversion takes place. It is not possible to change a low quality image to a higher quality one simply by saving it with higher DPI settings. The image will have more dots per inch, but the quality will remain the same or even degrade further.

For your convenience, we offer an artwork clean-up/conversion process for $30 per image. You will be charged for this service even if an order is not completed. You may request the new file be sent to you upon payment of your order. Turnaround time is 24 hours and expedite is not available.

We welcome the use of PMS colors to communicate the colors you would like but do not guarantee a color match.

** NOTE **
Your order will be ON HOLD until we receive your artwork.
ADDITIONAL INFORMATION ABOUT ARTWORK REQUIREMENTS

What if I don't have high quality or vector artwork for my logo?

We are happy to review your art and will advise you of the best way to proceed. We have the ability to convert your art to a vector format or to create a high quality art file. When you choose this service, your completed art file will be sent to you when your product goes to production so that you will have a copy of the logo for future uses. There is a $30.00 charge for this service and it will add 24 hours to your proofing time.

Please note that it is not possible to engrave or print all logos, images and colors.

PLEASE NOTE: Name Tag, Inc. does not create logos. This service is only to convert or clean up existing files. No expedited options are available for artwork cleanup.

How do I prepare the text to be added to my name tags or name plates?

We will need a properly formatted list for all products that are customized with names and titles. Acceptable text formats include: .xls, .txt, .doc, .docx, .odt and .pdf. We also require properly formatted photos for Photo ID Badges. Acceptable picture formats include: .jpg, .bmp, .png, .gif, and .tif.

Additional Information>

Lists must be prepared by the customer to our specifications. All names, titles, and other text that will be used in your order must be submitted in digital form. Coller Industries Inc. / Name Tag, Inc. does not accept submissions via fax or verbally over the phone.

Enter text EXACTLY as you want it to appear on your product, including upper/lower case letters and punctuation. Lists must contain all text to be engraved. For duplicate tags, enter the text twice. Long lines of text may be condensed to fit the available space. Examples of correctly formatted one, two and three line lists are shown below.

1 LINE LIST
Margaret
Margaret
Mark G.
Jeff
Anthony
Alexis
Fiona
2 LINE LIST
Allison Meyers
Director

Margaret Jones
Secretary

Mark Gillam
Sales
3 LINE LIST
Allison Meyers
Artistic Director
Happy Feet

Margaret Jones
Executive Assistant
Happy Feet

Proofread carefully! Your list will be used to engrave your product. Coller Industries Inc. / Name Tag, Inc. is not responsible for lists that are formatted incorrectly or contain errors.

Coller Industries Inc. / Name Tag, Inc. will not edit your list. Lists not prepared to our specifications will be returned for correction, which may cause a delay in production.

How are my custom name tags made?

There are four different ways your tags can be made depending on the style you have chosen.

Additional Information>

UV Color Logo

The logo will be printed, and text will be engraved into the plastic.

Laser Engraving

The text and an optional logo will be laser engraved onto the surface of the plastic or metal, creating a two color plastic name tag.

Hot Stamped

The logo will be stamped on the surface, and text will be engraved into the plastic.

Digital Printing

Digital printing uses a direct to plastic printing process. Both logo and text will be printed.

Is there a setup fee for my purchase?

Products that require custom work, designs and development time are subject to setup fees dependent on the specific product you are purchasing. However, many stock products DO NOT incur setup fees. For returning customers and reorders, most setup fees are greatly reduced and some are completely waived. Please check online or call for specific details.

Why does a metal stamp need to be ordered for products with a hot-stamped logo and some custom ribbons?

Metal stamps are used in a heat press to hot-stamp (imprint) your logo or information onto your product. One die is required for each color and piece of information. It takes 2 business days for die production.

If your tag has a hot-stamped logo, we are unable to begin production until the metal stamps are completed. Therefore, the production of name tags with hot-stamped logos is based on the approval of the proof and on the production time of your dies.

What shipping service does Name Tag, Inc. use?

Name Tag, Inc. uses UPS to ship all of our products. In the continental United States our standard shipping is provided through insured UPS Ground. Charges will be shown on the invoice and the order will be shipped as soon as possible; extra charges may apply for Alaska and Hawaii.

Can my product be shipped over night?

Many of our products may be shipped the same day as long as the order is received by 11 AM (MT). The product you are ordering and the quantity purchased will greatly influence how quickly you can receive your products. If expedited production is available and the expedited fees WILL NOT be charged if expedited times are not met.

PLEASE NOTE: Expedited production is not available for all jobs.

What payment options does Name Tag, Inc. accept?

Name Tag, Inc. accepts a variety of payment options. We accept all major card credits: Visa, MasterCard, Discover, and American Express. Name Tag, Inc. will also consider accepting PO's from Governmental, Educational and Non-Profit entities and for reorders from previous customers.

We also accept checks. However, we reserve the right to hold the order until the check clears. Orders will not ship until Name Tag, Inc. has received your mailed check. You will be asked to fill a 'Contact Information Form' and you will be set up for invoicing on future orders.

Prepayment is required for all first orders. Please pay by credit card unless you are willing to wait until we have received a cleared check payment. We do not start to manufacture or assemble your order until these funds have cleared.

Do my products come with a guarantee or warranty?

Name Tag, Inc. believes very strongly in its quality. We only use the highest grade material for all our products. Therefore we guarantee our products to be free of defects for a period of one year after purchase. Defective products will be replaced, returned to Name Tag, Inc. for repair, or have replacement parts sent to the user at our option. Name Tag, Inc. does not accept returns of custom made products or special order products. However, standard products we normally stock can be returned for 100% credit to be applied towards other purchases or a refund will be issued after the deduction of a 15% restocking fee. Name Tag, Inc. is only responsible for replacement or repair of defective merchandise and is not responsible for any consequential damages. Merchandise to be returned to us must be pre-approved and be sent prepaid. For additional information visit our satisfaction guarantee section.

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Coller Industries Incorporated
dba Name Tag, Inc.
Salt Lake City, UT, USA

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