How do I order?
ONLINE: Browse our website to examine our products. When you are ready to order, follow the online order form instructions by checking or selecting all options that may apply. Once your order is finished, you will receive a response from Name Tag, Inc. to confirm your order.
PHONE: Our customer service representatives will gladly help you find the best product to meet your needs. We are always happy to help guide you through the ordering process. Simply call 1-800-272-5729 for assistance.
Is there a minimum purchase quantity or amount?
The first time you order a custom product, there may be a minimum quantity required. If you reorder the same custom layout, there is no minimum quantity required. If you decide to order additional tags using an already approved layout, you may order a single tag.
Stock items usually require a minimum quantity on all orders.
The minimum order for each product is listed on the product pages, or you may call for specific details.
Are quantity discounts offered?
Name Tag, Inc. believes that you shouldn't have to pay more to get more. That's why most of our products have quantity discounts available. As long as your product (name tags, name plates, etc.) uses the same layout (i.e., color, fastener, number of lines), you will save with our discount pricing. So, the more you buy, the more you save!
Can I get a cost estimate for my order?
The product order pages have a price calculator so that as you choose the product specifications, the pricing will be shown at the top of the order page. These order forms are submitted to the shopping cart where you will be able to review prices. Your order will not be submitted until you finalize your contact and billing information.
You may also call 1-800-272-5729 and speak with a customer service representative. They will gladly help you find the best product to meet your needs, give you a quote and guide you through the ordering process.
If I don't know how to design a name tag, can Name Tag, Inc. design my product for me?
There are several options available to help you design your product. Many products have available templates. You may also use our online design tool. Or, our design department can design your product for you and send a digital proof for your approval before production.
Will I be able to see my custom name tags before I order? And, what is a proof?
A proof is a digital depiction of the final product. When ordering a custom product, we create a digital proof and email it to you as a PDF to show the layout and design for your tags. There is no charge for this service.
We require that you review, sign and return this proof before production on your order begins.
If your proof needs revisions, please return the PDF with all changes noted. The standard revision time is 24 hours. While we do put a hold on funds, your credit card will not be charged until your proof has been approved.
How do I submit the artwork for my logo? Are there preferred or required formats?
The quality of your personalized products is dependent upon the quality of the artwork submitted. For many products a vector file may be required. Please review the additional information on this page for complete artwork requirements.
What if I don't have high quality or vector artwork for my logo?
We are happy to review your art and will advise you of the best way to proceed. We have the ability to convert your art to a vector format or to create a high quality art file. When you choose this service, your completed art file will be sent to you when your product goes to production so that you will have a copy of the logo for future uses. There is a $30.00 charge for this service and it will add 24 hours to your proofing time.
Please note that it is not possible to engrave or print all logos, images and colors.
PLEASE NOTE: Coller Industries, Incorporated / Name Tag, Inc. does not create logos. This service is only to convert or clean up existing files. No expedited options are available for artwork cleanup.
How do I prepare the text to be added to my name tags or name plates?
We will need a properly formatted list for all products that are customized with names and titles. Acceptable text formats include: .xls, .txt, .doc, .docx, .odt and .pdf. We also require properly formatted photos for Photo ID Badges. Acceptable picture formats include: .jpg, .bmp, .png, .gif, and .tif.
How are my custom name tags made?
There are four different ways your tags can be made depending on the style you have chosen.
Is there a setup fee for my purchase?
Products that require custom work, designs and development time are subject to set-up fees dependent on the specific product you are purchasing. However, many stock products DO NOT incur set-up fees. For returning customers and reorders, most set-up fees are greatly reduced and some are completely waived. Please check online or call for specific details.
Why does a metal stamp need to be ordered for products with a hot-stamped logo and some custom ribbons?
Metal stamps are used in a heat press to hot-stamp (imprint) your logo or information onto your product. One die is required for each color and piece of information. It takes two business days for die production.
If your tag has a hot-stamped logo, we are unable to begin production until the metal stamps are completed. Therefore, the production of name tags with hot-stamped logos is based on the approval of the proof and on the production time of your dies.
What shipping service does Coller Industries Incorporated / Name Tag, Inc. use?
Name Tag, Inc. uses UPS to ship all of our products. In the continental United States our standard shipping is provided through insured UPS Ground. Charges will be shown on the invoice and the order will be shipped as soon as possible; extra charges may apply for Alaska and Hawaii.
Can my product be shipped overnight?
Many of our products may be shipped the same day as long as the order is received by 11:00 AM (MT). The product you are ordering and the quantity purchased will greatly influence how quickly you can receive your products. If expedited production is available and the expedited fees WILL NOT be charged if expedited times are not met.
PLEASE NOTE: Expedited production is not available for all jobs.
What payment options does Name Tag, Inc. / Coller Industries Incorporated accept?
Coller Industries Incorporated / Name Tag, Inc. accepts a variety of payment options. We accept all major card credits: Visa, MasterCard, Discover and American Express. Name Tag, Inc. / Coller Industries Incorporated will also consider accepting PO's from governmental, educational and non-profit entities and for reorders from previous customers.
We also accept checks. However, we reserve the right to hold the order until the check clears. Orders will not ship until Name Tag, Inc. has received your mailed check. You will be asked to fill a Contact Information Form and you will be set up for invoicing on future orders.
Prepayment is required for all first orders. Please pay by credit card unless you are willing to wait until we have received a cleared check payment. We do not start to manufacture or assemble your order until these funds have cleared.
Do my products come with a guarantee or warranty?
Coller Industries Incorporated / Name Tag, Inc. believes very strongly in its quality. We only use the highest grade material for all our products. Therefore, we guarantee our products to be free of defects for one year after purchase. Defective products will be replaced, returned to Coller Industries Incorporated / Name Tag, Inc. for repair or have replacement parts sent to the user at our option. Coller Industries Incorporated / Name Tag, Inc. does not accept returns of custom made products or special order products. However, standard products we normally stock can be returned for 100% credit to be applied towards other purchases or a refund will be issued after the deduction of a 15% restocking fee. Coller Industries Incorporated / Name Tag, Inc. is only responsible for replacement or repair of defective merchandise and is not responsible for any consequential damages. Merchandise to be returned to us must be pre-approved and be sent prepaid. For additional information visit our satisfaction guarantee section.