Customer Service and Name Tags

From customer service to hospitality services, are name tags a necessity?

There are two arguments, and they are simple: yes and no. When it comes right down to the nitty-gritty, most businesses use name tags. And, primarily customer service oriented ones, will tell you that they feel it is necessary to wear identification. Whether that’s an embroidered logo on a shirt or an actual name tag, branding is somehow incorporated onto their employees.

Now, the question needs to be asked about those employees. Who, and be honest here, really likes to wear a name tag? Not everyone enjoys having that immediate first name status with everyone they meet. So, the underlying question remains: should you use name tags for the best customer service possible?

using name tags in customer service and hospitality services

An Expert’s Answer: It Depends

While there are many reasons to wear name tags (see below*), there are also many that would fight against the “need.” Some of the finest in the hospitality business suggest that by using name tags, you are alienating your employees. They argue that name tags separate the employee from the consumer and presents a barrier between the two.

Tim Miller, a hotelier who was intimately involved in the creation of the new Marriott—Ian Schrager Edition brand, echoes this sentiment.

[Edition employees] don’t wear name tags because we want it to be similar to when you’re at home and a friend stops by and stays with you for a couple of nights. We want to provide service in a less artificial way than would be implied by the dividing line of name badged employees and civilian-dressed guests.”

And there’s no question that an environment adorned with name badge employees looks more stilted, artificial, less genuine than without it. Hotelier Tim Miller again: “We didn’t want the stilted awkwardness of ‘look, I work here, I’m taking care of you because that’s what it says on my badge I do.’”

By removing name tags from uniforms, some companies feel as though they are providing a more peer-to-peer relationship to form. That name tag, and the removal of, provides a barrier that is not a necessity for all businesses.

Consider This: Name Badges Improve Customer Service

Mark Harmon, CEO of Auberge Resorts and truly a “hotelier’s hotelier” told me, “We want to develop a relationship between our staff and guests. It’s awkward for the guest to have to ask for your name or the staff member to introduce himself. I find that guests love it when they can easily remember the name of our people.”

*This is where it gets good!

name tags are the perfect accessory for someone in customer service

For the majority of businesses, name badges are a must. Especially those whose focus is the customer service and face-to-face time with their consumers. And the reasons are pretty obvious.

Starting conversations is much easier when two people (or more) feel at ease in the communication. And, this can all start with a simple introduction. By wearing a name tag, your employee automatically starts this conversation without even knowing it!

This brings us to our next point: balancing your employees and customers needs. With technology as it is, you can know your customers before they need to initiate any conversation. Do this by using loyalty or membership cards, credit cards and even event passes. So, level your playing field with name tags so that your customer knows your employee just as the employee knows them.

And don’t forget about security and accountability. Name tags help your employees stay on task by providing them with a sense of responsibility and accountability. Those respectful actions are then reflected on their treatment of your customers and provides a positive environment for everyone. From making sure everyone is where they belong for security reasons to providing the best customer experience possible, name tags are here to stay!

So, give credit where it is due and don your name tag in support of knowing your customers!

How Do You Use Your Lanyards?

lanyards are for everyone and every need

From holiday DIYs to corporate events, lanyards are perfect for almost any need.

But, we want to know more! What do you do with your lanyards?

Are there any particular ways you use a lanyard? From security to identification, lanyards are essential for nearly anyone. So, here are our top 10 ways to use lanyards.

Businesses

No matter your business, we’re sure you could use a lanyard! From everyday use like holding keys and pens to holding personal identification, every employee should have a lanyard. Each lanyard has a purpose and lanyards definitely are an essential business tool.

use lanyards at any school and get almost any color you need with logos and text Schools

Quickly identify visitors, students and all staff members with bright, fun lanyards. From school colors to a mascot logo and a district motto, these identification tools are perfect for every educational facility.

And, they work well for fundraisers and other school-based events. Simply choose a color to match your school or cause and add any text you need. Hand out a lanyard at your event or use them to promote a specific fundraiser.

Hospitals

Patients and staff can all benefit from using lanyards. Using a color-specific lanyard, quickly identify a patient’s needs with a badge holder and insert. They don’t have to be flashy, just enough to catch at nurse’s eye and let them know what the patient is going through. In addition, use them to separate nurses from other hospital staff. For example, doctors can wear red, nurses blue and other attendees orange.

lanyards are ideal for sporting events and giving out medals and awards Sports & Contests

Yes, lanyards are a common thing among sports fans. And they have become a fashion accessory over the years. They provide quick communication and identification of a home team or a favorite national team at a local sports club.

Or, use a lanyard to hold a medal or other award for your next contest. It doesn’t have to be anything fancy, but make sure it is something that the recipient is sure to love.

Security

Most businesses need to be safe on the job, and a lanyard is just the tool to solve this need. From quick identification to holding important things, every lanyard serves a purpose. It doesn’t matter your industry as we are sure to have a lanyard to fit any project, company and worker.

Trade Shows & Other Events

No matter the role, attendees, promoters and exhibitors can all use this practical tool. From branding for companies to locating security, lanyards are the perfect answer for all event needs. For instance, use them for personal identification and giveaways. They are great for keeping conference schedules readily available for quick use. They can also help to identify speakers and others at your next trade show.

Complete your camping adventure and have fun all with custom lanyards! Souvenirs & Traveling

From remembering where you go on your next holiday to identifying tour groups, lanyards are a fundamental element to any vacation. Wrap a lanyard around your sunglasses or other valuables so you won’t lose them. In addition, have them printed with information about your vacation and who you went with.

 

Above all, we’re still interested in hearing from YOU! So, how do you use your lanyards?

Visitor ID Badges and You

From schools to hospitals and every business in between, visitor ID badges are a necessity for security.

use visitor ID badges for all of your security and identification needsMany places of employment require personal identification. They are great for security and getting to know everyone at work. And, visitors are no exception. The use of badge holders and other visitor ID badges is essential in keeping your company safe.

So, here are the top five reasons to make sure all of your guests have visitor ID badges.

Security

There are many locations where visitors may be necessary. Two of the most popular are schools and hospitals. Schools must constantly monitor who is wandering the halls of the building. Whether it’s a student, teacher or parent, many principals and school attendants are finding it necessary to make sure that everyone has ID badges. And that means visitors as well. Hospitals and other businesses are no different.

photo IDs make great visitor ID badges for any business, hospital or schoolFrom using an adhesive name badge to a photo ID badge, security is a must for schools, hospitals and other secure locations. Whether you work at a power plant, a newspaper or an elementary school, knowing who is around you at all times provides a sense of security. And name badges help with identifying those with whom you come in contact.

Visitor ID badges keep everyone safe. From the visitor to the president of the company, everyone needs to be identified. And, with this identification, everyone is sure to know where they belong and who else might not belong around them.

Welcoming Everyone

On the other hand of security, identification for visitors helps them to feel welcome at any facility. When people are seen wearing visitor ID badges, employees can reach out to them to make sure they are comfortable and being helped in any way they can.

speedy badges and other reusable name badges are perfect for visitor ID badgesWhether they need directions or a question answered, a name badge will quickly set a visitor apart from others at your business. And, if your company or school has a check-in system in place, making these visitor ID badges is easy. From a quick label on a logo only name badge to a badge holder with a printed insert, everyone will quickly have identification.

 

Public Relations

Vinyl badge holders are perfect for reusable visitor ID badgesName tags and other personal identification products make establishing a relationship of trust easier. And incorporating this trust in visitor ID badges is essential. Being able to quickly identify someone because they can match a face from a photo ID directly to a company is a refreshing and comforting necessity in our world.

Branding

Don’t forget branding! Leave your mark by adding a logo to all of the name tags in your office. Or, when creating name tags for a conference, add different company logos to each group’s name tags. Each company will appreciate this branding, and it also helps with continued recognition for each brand. And, by adding a logo to visitor ID badges, there will be no mistaking who belongs where!

add a logo to visitor ID badges for a bit of branding for your companyProfessionalism

Business name tags subtly encourage the wearer to maintain some professionalism while being worn. Sometimes it is easy for employees to forget where they are, but by adding a name badge or name tag, this is less likely to happen. While there is nothing wrong with having a casual working environment, a name tag will ensure a certain amount of professionalism.

So, no matter your reason for having visitor ID badges, know that they are always important.

No Introduction Needed for Name Tags

From titles to names and pictures, name tags need no introduction.

classic name tags provide an introduction to those around you

The primary advantage of wearing a name tag is that it is an automatic introduction. No matter where they are worn, name tags instantly provide your credentials to those around you. They put you on a first name basis with everyone.

And, this advantage is perfectly demonstrated when it comes to business ethics. Name tags help your customers remember who you are. From a sales position to a waitress at the local diner, wearing a name tag gives that immediate recognition to anyone.

Here are other ways that name tags are your first introduction.

Uniforms and Branding

name tags provide not only an introduction but also security for any business

By incorporating a name tag, from a simple Speedy Badge to a custom engraved logo, any uniform will stand out. And, each name tag will help with company branding. Sometimes just a specific color uniform shirt and pants don’t quite accomplish the job. So, top off your company uniform with a name tag branded with your logo and company colors.

Then, each name tag will do the talking rather than keep customers guessing who works at your business. And, when using name tags, employees quickly identify those who work for the company. This leads to our next point: security.

Security and Accountability

There it is again. We’re always mentioning security. Name tags are a simple way to control who comes in and out of your business. Make them mandatory. Both employees and visitors should wear them.

By giving employees name tags, you are providing security for your office or store. And, who doesn’t want a secure business? With a simple branding logo, employees are easily identified by customers and other employees. No one will ever have to guess at who their co-workers are again.

Providing name tags for all employees and visitors proves over and over that accountability is a necessity. Identifying those around your company will help with determining where problems are. They also help with making people take better responsibility for their surroundings.

Finally, remember that name tags are the best way to identify and give a first introduction to your company. From branding to security, name tags sure are helpful.

How To Improve Visitor Security

Improving company security and efficiency are constant business goals.

And, using personal identification is a great way to tackle these goals!

using personal identification for visitor control and securityWhen was the last time you didn’t recognize someone in your workplace? Wouldn’t it help to have a way to label everyone who walks in the front door? Whether you work at a school, an office complex or the neighborhood medical clinic, security is always an issue.

While having personal identification for employees is a standard concept, often people find it challenging to make visitors wear name tags or other identifiers. Most schools now have easy access to printable sticky name badges, but many offices don’t have that availability. Reusable name badges are quickly becoming a necessity in these situations.

Speedy badges are great for visitors and increasing your company's securityWhether it’s a Speedy Badge or something a bit more temporary, identification is a must when dealing with security. So, try these three tips to make it a joy to wear a name tag in your office.

Use colors and logos to liven up your visitor name badges.

Sometimes, names just aren’t enough. Each name badge should have a way to identify that the visitor, or employee for that matter, belongs at your workplace. Business runs more smoothly when using company branding. So, don’t forget that when using temporary name tags to include a company logo.

Logo only badges increase security and are a great way to use resuable name badgesAnd, to make it a bit more fun, play around with different colors for different types of visitors. Maybe your school class is going on a field trip. Use one color for teachers and another for a parent volunteer. Use a third color for students so that they stand out from everyone else. And with both plastic and metal choices for logo name tags, the color doesn’t have to be limited to variations on your logo.

Brand your visitors like you brand your employees.

In many office environments, visitors are asked to check in or provide credentials for security measures. And using visitor identification will increase your building’s security. While it is important that visitors are easily recognized, they shouldn’t feel like they don’t belong. So, take your logo one step farther. Help your visitors to feel like they belong a bit better by incorporating your company branding into their name badges as well as the employee badges.

By providing visitors with name badges, your company or corporation will be able to welcome each visitor and help them feel a little better placed. Knowing is half the battle, right? And name tags always help in identifying who is in your building at any given time. Which, in turn, increases your security.