Creating a Culture of Respect in the Workplace

Whether your business is a restaurant or retail store or even an office, there needs to be an established culture of respect. So, what does respect mean to your business culture (regardless of the type of business you run)?

What is culture? It is the customs, arts, social institutions and achievements of a particular nation, people or other social groups. And, what is respect? It is a feeling of deep admiration for someone or something elicited by their abilities, qualities or achievements. Now that we have those, let’s put them together.

What is a culture of respect, especially when it comes to your business? A culture of respect is when your business or organization feels admiration for the achievements of someone such as an employee, a volunteer or any member of your team.

When people respect you as a person, they admire you. When they respect you as a friend, they love you. When they respect you as a leader, they follow you.”

John C. Maxwell, The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You
Creating a culture of respect for your business well keep customers coming back.

Creating Respect

Without respect, businesses wouldn’t get anywhere. There are many examples in the world where people go to companies and have a terrible experience because they didn’t get the quality of service they wanted. This happens in restaurants because servers are having a bad day and don’t give the attention that a customer should deserve. It can occur as a customer service rep in a retail establishment for the same reason.

Name Tags and a Culture of Respect

So, how does a culture of respect pertain to name tags? How do name tags help you respect someone who does well at their job? Is it because you know their name, or is it because the idea of a uniform has influenced us?

Logo name tags can help your business create a culture of respect for both employees and customers.

No matter your view on name tags, certain informational aspects answer these questions. We’ve all been influenced by the idea of a uniform; it keeps us connected with employees of a business. Part of this uniform can sometimes be a name tag. Name tags help keep both the customer and the employee respectful toward each other. Let’s take one element at a time.

First, the logo or company name.

People associate the company logo and employees with the organization when employees wear logo name tags at conventions and trade shows. Another benefit to having a logo is that employees tend to keep their name tags on when they go on their lunch break or commute to and from work. By doing so, they advertise the company to the public and make the brand more memorable.

Second, the person’s name.

We all want to be recognized as individuals, and wearing a name tag helps with that goal. Whether the tag is for a business venture or a personal one, your name should be the thing that catches someone’s eye. And, by having your name visible to others, especially those who might not know you, you become more approachable, and in turn, more trustworthy.

People who respect each other help each other. They support each other as employees and as people. Not only does this mean that employees will have richer, more positive relationships at work but also when there is a culture of support, employees won’t be afraid to ask for help. This ultimately makes everyone more comfortable and effective in his or her job.

Third, the person’s title.

This title can vary from anything such as cashier to customer service agent and even store manager. Even designer and marketing or sales titles help customers, clientele and other employees understand the type of service and answers they can get from specific people. These answers then become how these individuals can measure the respect they will receive from the business.

Respect in the Workplace

Creating this culture takes many steps, one of which is paying attention to the ladder of succession. Respect comes from the way employers treat employees. Customers can pick up on if a boss does not treat his employees with respect. If a boss doesn’t respect the employee, then that employee will not treat the customers with respect. Then, in the long run, the customers will not respect the business.

One of the biggest problems that businesses face is keeping the culture of respect open to customers. As a business, you should have a level of respect for each customer to respect your business. Other things that will help a company earn the respect of their customers and employees is having proper signage around the office or store. This can include any needed name plates and identification for everyone who works for the business, even if they are volunteers.

Respect is the glue for strong, lasting relationships. It’s an ingredient to grow self-worth and confidence in your employees. Confident employees, in turn, are pro-active and innovative, actively participating in growing the company, and therefore, also your profits. Respect is what empowers people and breed a culture of continuous improvement. And the culture of continuous improvement, promises longevity and success, something that every company aspires to.

So, how does your company define culture of respect?

Remember that this respect goes both ways. If anyone is missing respect, then the rest of them will eventually be missing this respect. Developing and maintaining a culture of respect doesn’t have to be tricky. It is merely recognizing that customers deserve respect and that you deserve respect as a business owner.

No matter what, always remember that to earn respect, you must return it. And don’t forget the name tag! Remember that they give off an air of respect by simply making them part of a uniform for your company.

Connecting with Customers

The H2H experience should be available to all customers. What we mean by this is human to human connections. Connecting with customers should be the focus of every business. Over the past while we have become disconnected.

As humans, we crave experiences that connect us with others. Throughout this year, those connections have turned online and have become a little less human. So, how do we revert to that constant human interaction we naturally crave while still existing in our ever-changing world?

Part of the solution to this issue is becoming more approachable. While you and your company may have already been in a position of trust, people need to feel that they can still trust you and your services. Now the question is, how do you gain that trust and become more approachable.

How a Name Tag Boosts Your Approachability

Name tags have a subconscious effect on the viewer that enhances a company’s networking, branding and promotional efforts. At trade shows and conventions, people wear name tags to promote their brand and establish professional relationships. In retail, they improve customer and employee relations. Some people wear them at conferences, business luncheons or sporting events. In short, many people wear name tags for different reasons.

Name Tags for Connecting with Customers

From using custom shapes to including photos on identification for your employees, we have just the solution for your needs of connecting with customers. Check out these products and tips for making them work for you.

Approachability is a trait that most people believe they have, but few actually do. It’s important to be approachable because when you put people at ease, you enable them to think and do their best in your presence. It’s an essential professional skill that only gets more important as you ascend the ladder into leadership positions and is expected of managers by their employees.

Full Color Name Tags

If you need something that will sport your brand (business logo) and an employee’s name, search no further than these fun, colorful tags. With full color printing, the sky is the limit to what these can do for you. They are our only name tag that provides vibrant, colorful printing so you can fill them with everything you need for your business to stand out.

connecting with customers is easier with full color name tags

Reusable Name Badges

For a temporary option, these badges can be reused with easy to use printable inserts or added labels. You can design your badges to meet any need and then change them with ease when the time comes for a new look or new employees. They are also ideal for seasonal and temporary workers.

connecting with customers is easier with reusable name badges

Photo ID Badges

Adding photos to name tags increases security and provides trust among employees and clientele. Each photo ID can support up to five lines of text along with an employee’s photo. So, now you can conquer the rest of your customers’ needs.

connecting with customers is easier with photo id badges

Custom Shape Name Tags

Do you need something that will truly make you stand out in a sea of competitors? Try a custom shape for your name tags! Whether you try a circle, a house or a fully-customized shape to match your business, these name tags say it all.

connecting with customers is easier with custom shaped name tags

PRO TIP: Add badge ribbons to name tags when you need to distinguish employees, visitors and other VIPs in your business.

By providing name tags for your employees, you are making them more approachable. And, once they are approachable, you re-humanize them. Isn’t that what we all need right now? More human interaction translates into more sales and service requests for your business. This, in turn, will translate into that trust you need to keep your business going.

So, get your name tags (approachability included) to keep up your connecting with customers and providing them with that needed human touch. Now you can get back to doing what you do best: your business.

Providing Royal Treatment for Your Customers

No matter who your customers are, you should always strive to make sure they feel welcome. After all, a happy customer is your greatest asset as a business. So, work on giving everyone who walks through your door the royal treatment, and you’re sure to be set in your business for many years.

Remember that happy customers are also buying customers. Whether it’s goods or services you offer as a company, your customer is there because of how you make them feel. And, good referrals happen when your customers are satisfied with those feelings. Here are some tips for keeping your customers happy and giving them the royal treatment.

giving your customer the royal treatment

Customers; without them, your business is nothing.

Whether you’re just starting a business or have been running a company for several years, you should understand that it is your customers who keep you in business. And getting to know each customer will help your business grow.

Four Products to Guarantee Your Customers’ Royal Treatment

Name Tags

color logo name tags

By providing identification of your employees, you allow your customers to become familiar with those who can help them. Name tags are one of the best tools you can use to make sure your customers are happy with your business. They provide a friendly and quick “hello” for everyone who walks through your door. And they also act sort of like a permission slip to people who see your name tag that you are open to talking. This allows immediate engagement between your business and your customers.

Signs

Provide a quality experience for everyone who enters your business with custom made signs. These signs can display your working hours or vital information that keeps everyone in your company safe.

Plaques

Custom plaques add a classy feel to the average sign and let the customer know that you care about your company’s value because of how upscale they are.

Lanyards


Cord Badge Lanyards

Meet your security and identification needs for all of your employees with custom lanyards. They are a key tool for any business. And, there are so many ways to use them. Lanyards are perfect for identifying visitors or keeping security cards handy for employees. No matter what you need custom lanyards for, they have so many uses that everyone needs them.

Six Professional Tips to Create the Best Customer Experience

At the end of the day, successful companies don’t just deliver better customer service at one point in time; they constantly change their businesses in response to evolving consumer behavior. If you can understand your customers well enough to anticipate their needs and empower your teams to deliver A-level service, you’ll differentiate yourself from the crowd and go a long way toward creating enduring success for your company.

1. Set Goals

Find ways that your business benefits your customers, and then make them known. Whether that is through a sale or getting the word out about your product, your customer should know what you’re all about.

2. Be Friendly

It is customer SERVICE, after all. Make sure your customers know that you are there for them, no matter what.

3. Provide Value

No matter what your product or service is, make sure it’s valuable to your clientele.

4. Make Improvements

Always be on the lookout for ways to improve your relationship with your customers. Up your game with new products or services that will still benefit your customers.

5. Find Consistency

Once you have your product line and value, keep it going. Try not to discontinue something that your customer has come to expect.

6. Always Say Thank You

Providing a quality experience is your job as a business owner. Remember that it’s your customers who keep you in business. So, no matter what you do, always thank your customers for sticking around and keeping you open.

remember to say thank you to your customer to give them the royal treatment

Customer Service and Name Tags

From customer service to hospitality services, are name tags a necessity?

There are two arguments, and they are simple: yes and no. When it comes right down to the nitty-gritty, most businesses use name tags. And, primarily customer service oriented ones, will tell you that they feel it is necessary to wear identification. Whether that’s an embroidered logo on a shirt or an actual name tag, branding is somehow incorporated onto their employees.

Now, the question needs to be asked about those employees. Who, and be honest here, really likes to wear a name tag? Not everyone enjoys having that immediate first name status with everyone they meet. So, the underlying question remains: should you use name tags for the best customer service possible?

using name tags in customer service and hospitality services

An Expert’s Answer: It Depends

While there are many reasons to wear name tags (see below*), there are also many that would fight against the “need.” Some of the finest in the hospitality business suggest that by using name tags, you are alienating your employees. They argue that name tags separate the employee from the consumer and presents a barrier between the two.

Tim Miller, a hotelier who was intimately involved in the creation of the new Marriott—Ian Schrager Edition brand, echoes this sentiment.

[Edition employees] don’t wear name tags because we want it to be similar to when you’re at home and a friend stops by and stays with you for a couple of nights. We want to provide service in a less artificial way than would be implied by the dividing line of name badged employees and civilian-dressed guests.”

And there’s no question that an environment adorned with name badge employees looks more stilted, artificial, less genuine than without it. Hotelier Tim Miller again: “We didn’t want the stilted awkwardness of ‘look, I work here, I’m taking care of you because that’s what it says on my badge I do.’”

By removing name tags from uniforms, some companies feel as though they are providing a more peer-to-peer relationship to form. That name tag, and the removal of, provides a barrier that is not a necessity for all businesses.

Consider This: Name Badges Improve Customer Service

Mark Harmon, CEO of Auberge Resorts and truly a “hotelier’s hotelier” told me, “We want to develop a relationship between our staff and guests. It’s awkward for the guest to have to ask for your name or the staff member to introduce himself. I find that guests love it when they can easily remember the name of our people.”

*This is where it gets good!

name tags are the perfect accessory for someone in customer service

For the majority of businesses, name badges are a must. Especially those whose focus is the customer service and face-to-face time with their consumers. And the reasons are pretty obvious.

Starting conversations is much easier when two people (or more) feel at ease in the communication. And, this can all start with a simple introduction. By wearing a name tag, your employee automatically starts this conversation without even knowing it!

This brings us to our next point: balancing your employees and customers needs. With technology as it is, you can know your customers before they need to initiate any conversation. Do this by using loyalty or membership cards, credit cards and even event passes. So, level your playing field with name tags so that your customer knows your employee just as the employee knows them.

And don’t forget about security and accountability. Name tags help your employees stay on task by providing them with a sense of responsibility and accountability. Those respectful actions are then reflected on their treatment of your customers and provides a positive environment for everyone. From making sure everyone is where they belong for security reasons to providing the best customer experience possible, name tags are here to stay!

So, give credit where it is due and don your name tag in support of knowing your customers!

What’s In A Name? Identifying Your World

By wearing a name tag, you let the world know who you are.

name tag name badge scott ginsberg the name tag guyWhile one doesn’t necessarily need to be exactly like Scott Ginsberg, the Nametag Guy, (he wears a nametag 24/7, even to bed) nametags help with getting acquainted with others. Name tags are used by customer service companies so that patrons can identify employees quickly. Professional organizations where employees do not wear uniforms may also wear nametags as a way of distinguishing themselves.

Show Pride In Your Name

engraved plastic name tags help identify you to the worldThis name can represent you, your company or your goal or purpose. But any way you use it, you are showing how much pride you have in this name or purpose by wearing a nametag. While the presentation is simple, the message goes way beyond that. You let others know that you’re serious about your cause. And you help those around you know who you are what you’re all about.

Name tags are a friendly greeting and more importantly, a direct line from you to your end consumer or goal; such a simple and yet efficient idea. Wear it around your neck or on your shirt, maybe put it on your desk as a nameplate. A nametag identifies who you are and what your presentation or purpose is.

What’s In A Name Tag?

By wearing a nametag, you become the face of your purpose, and you are representing that to everyone around you. In many ways, this benefits both you and your goal so that the people around you can put a face with a name. We have all heard that “a picture is worth a thousand words;” tell that story simply and quickly with your smile and a nametag. Wear your nametag proudly and let it serve its purpose!

Keep your name tag simple, but remember branding!

use a UV color logo to brand your name tagsLeave your mark by adding a logo to all of the nametags in your office. Or, when creating nametags for a conference, add different company logos to each group’s nametags. Each company will appreciate this branding, and it also helps with continued recognition for each brand.

 

So, whether it is at a convention, at your workplace, or a simple neighborhood party, wear your nametag proudly and let it serve its purpose!