Customer Service and Name Tags

From customer service to hospitality services, are name tags a necessity?

There are two arguments, and they are simple: yes and no. When it comes right down to the nitty-gritty, most businesses use name tags. And, primarily customer service oriented ones, will tell you that they feel it is necessary to wear identification. Whether that’s an embroidered logo on a shirt or an actual name tag, branding is somehow incorporated onto their employees.

Now, the question needs to be asked about those employees. Who, and be honest here, really likes to wear a name tag? Not everyone enjoys having that immediate first name status with everyone they meet. So, the underlying question remains: should you use name tags for the best customer service possible?

using name tags in customer service and hospitality services

An Expert’s Answer: It Depends

While there are many reasons to wear name tags (see below*), there are also many that would fight against the “need.” Some of the finest in the hospitality business suggest that by using name tags, you are alienating your employees. They argue that name tags separate the employee from the consumer and presents a barrier between the two.

Tim Miller, a hotelier who was intimately involved in the creation of the new Marriott—Ian Schrager Edition brand, echoes this sentiment.

[Edition employees] don’t wear name tags because we want it to be similar to when you’re at home and a friend stops by and stays with you for a couple of nights. We want to provide service in a less artificial way than would be implied by the dividing line of name badged employees and civilian-dressed guests.”

And there’s no question that an environment adorned with name badge employees looks more stilted, artificial, less genuine than without it. Hotelier Tim Miller again: “We didn’t want the stilted awkwardness of ‘look, I work here, I’m taking care of you because that’s what it says on my badge I do.’”

By removing name tags from uniforms, some companies feel as though they are providing a more peer-to-peer relationship to form. That name tag, and the removal of, provides a barrier that is not a necessity for all businesses.

Consider This: Name Badges Improve Customer Service

Mark Harmon, CEO of Auberge Resorts and truly a “hotelier’s hotelier” told me, “We want to develop a relationship between our staff and guests. It’s awkward for the guest to have to ask for your name or the staff member to introduce himself. I find that guests love it when they can easily remember the name of our people.”

*This is where it gets good!

name tags are the perfect accessory for someone in customer service

For the majority of businesses, name badges are a must. Especially those whose focus is the customer service and face-to-face time with their consumers. And the reasons are pretty obvious.

Starting conversations is much easier when two people (or more) feel at ease in the communication. And, this can all start with a simple introduction. By wearing a name tag, your employee automatically starts this conversation without even knowing it!

This brings us to our next point: balancing your employees and customers needs. With technology as it is, you can know your customers before they need to initiate any conversation. Do this by using loyalty or membership cards, credit cards and even event passes. So, level your playing field with name tags so that your customer knows your employee just as the employee knows them.

And don’t forget about security and accountability. Name tags help your employees stay on task by providing them with a sense of responsibility and accountability. Those respectful actions are then reflected on their treatment of your customers and provides a positive environment for everyone. From making sure everyone is where they belong for security reasons to providing the best customer experience possible, name tags are here to stay!

So, give credit where it is due and don your name tag in support of knowing your customers!

What’s In A Name? Identifying Your World

By wearing a name tag, you let the world know who you are.

name tag name badge scott ginsberg the name tag guyWhile one doesn’t necessarily need to be exactly like Scott Ginsberg, the Nametag Guy, (he wears a nametag 24/7, even to bed) nametags help with getting acquainted with others. Name tags are used by customer service companies so that patrons can identify employees quickly. Professional organizations where employees do not wear uniforms may also wear nametags as a way of distinguishing themselves.

Show Pride In Your Name

engraved plastic name tags help identify you to the worldThis name can represent you, your company or your goal or purpose. But any way you use it, you are showing how much pride you have in this name or purpose by wearing a nametag. While the presentation is simple, the message goes way beyond that. You let others know that you’re serious about your cause. And you help those around you know who you are what you’re all about.

Name tags are a friendly greeting and more importantly, a direct line from you to your end consumer or goal; such a simple and yet efficient idea. Wear it around your neck or on your shirt, maybe put it on your desk as a nameplate. A nametag identifies who you are and what your presentation or purpose is.

What’s In A Name Tag?

By wearing a nametag, you become the face of your purpose, and you are representing that to everyone around you. In many ways, this benefits both you and your goal so that the people around you can put a face with a name. We have all heard that “a picture is worth a thousand words;” tell that story simply and quickly with your smile and a nametag. Wear your nametag proudly and let it serve its purpose!

Keep your name tag simple, but remember branding!

use a UV color logo to brand your name tagsLeave your mark by adding a logo to all of the nametags in your office. Or, when creating nametags for a conference, add different company logos to each group’s nametags. Each company will appreciate this branding, and it also helps with continued recognition for each brand.

 

So, whether it is at a convention, at your workplace, or a simple neighborhood party, wear your nametag proudly and let it serve its purpose!

Certifications and Encouragement for Employees

Are your employees just the best and you need new ways to recognize their certifications?

Here at Coller Industries, our customer service department has the answer for all of your certifications needs!

using star shaped name tags for employee certifications encouragement“I wanted to have certifications for each of our products,” Hannah, our Customer Service Manager, explained. I was originally going to do a sticker board but Traci, our Assistant Customer Service Manager, had the idea for star name tags. We’re a name tag company, so why not use name tags?”

To better assist our customers in their ordering process, customer service is available to help process orders, answer product questions and overall be there for each person as needed. Meaning that each customer service representative needs to know how to use all of our products.

“I love the stars!” Traci exclaimed. “Hannah and I talked about certifications in products as a good recognition program. We wanted a way to move our team through training with a visual element of everyone’s progress. We had talked about a chart or certificates, but we were so happy when we thought of tags. Because, after all, we are a name tag company.”

Custom Shape Name Tags

A custom shaped name tag is a great way to draw attention to your company in a world of rectangle badges. Make sure your customers remember your company by selecting a shape to highlight your logo or that helps to define your company. We have 20 templates to choose from including ovals, a variety of animal shapes and more. With our advanced laser technology, we can create almost any shape or design.

using custom shaped name tags for employee certificationsStar name tag certifications are available for:

  • Reusables
  • Badge Ribbons
  • Signs
  • Stock Items
  • Name Tags
  • Lanyards
  • Rosettes
  • Name Plates
  • Ribbon Rolls
  • Plaques (coming soon)

 

These star tags have become popular in our customer service department. Due to the steps to becoming certified being so simple, almost all of our customer service team has every star. And that means one major thing for all of our customers. We know how to help you get what you want and need!

So, don’t hesitate in getting any of your personal identification needs. Our customer service team is dedicated to helping you, our customer.

Feedback, Reviews & Customer Appreciation

Sometimes, we just need to let our customers speak for us! And here are some glowing reviews to prove it!

customer reviews for coller industries name tag inc

Dianne

“The website is easy to navigate and easy to use. First-time success. I talked with Lydia on the telephone before placing the order, and she was very helpful and pleasant. She walked me through the steps. I am looking forward to using you again in the future.”

Kalyca said, “Customer service got right back to me and answered all of my questions in a friendly way!”

Danielle

“First visit on this site, and I am very pleased! After searching similar sites (including local stores), this one offers the specific badge size I want. The custom order process is easy to follow. I had a product/processing question that was answered promptly, and additional information seems to be readily available on the site. Prices, setup fee and shipping are all reasonable. I’m looking forward to making this my new name badge vendor, and see what other great products you provide!”

Sheri said, “We have ordered before. The service is quick, the product looks great; never had any problems with quality or service.”

Laurie

“I have been ordering from Coller Industries for several years now. Despite that I only order once a year, at most, the fact that the website recognizes me from past orders, and allows me to duplicate them so that our old and our new name plates look the same, is AMAZING and COOL! Also, being able to download a list is a thing of beauty too! I have called in the past and had wonderful customer service experiences. I would highly recommend your business to anyone who asks.”

Karlyn said, “Reordering is easy especially with the ability to upload an excel file.”

Other Great Reviews

Dawn

“I ordered name tags for a charity Board on which I serve. You guys were fantastic! I received proofs, made some changes, received those very quickly, approved them and received the tags within a week. Your people were very polite when I called. The product is a wonderful quality. My Board is absolutely going to love them. Thank you for a great job!”

Susan said, “Your customer service rep told me how to order additional tags online for an existing account, and she was very helpful. Thanks!”

Chacha said, “This is my second time placing an order with you. Ordering is simple, and the product is high quality and exactly what I expect to receive. Thank you!”

customer reviews for service and product at coller industriesWe appreciate all the feedback received from our customers and would love to hear about your experience with our company. Send us your reviews, questions and comments on our products and services. And let us know if there is anywhere we need to improve.

Fun in the Sun with Coller Industries

Summer is always a wonderful time here at Coller Industries!

playing at the park with coller industries at the summer bbq and partyWe’re busy getting out orders and making sure we stay on task so that our customers get what they ordered. But, we also know how to have fun! Every year, Coller Industries throws a Summer BBQ Bash for the employees. And every year it seems just to get better.

The party is held at Germania Park (a local park here in Utah) every year. It’s a great place with plenty of space for all the employees to come and enjoy the food and company. There is always fun for all ages, and the employees were encouraged to bring their families.

This year included a bounce house for the kids and water guns for anyone who wanted to play. We also had fantastic food provided by Joe Morley’s BBQ. The spread they brought was fabulous and fed everyone till they couldn’t eat anymore.

playing at the park with coller industries at the summer bbq and party

playing at the park with coller industries at the summer bbq and party

 

As employees, we would like to give a special thank you to Coller Industries and especially the Coller family for providing such an enjoyable activity for their employees.

And here’s how we do that:

Mathew, Web Design and Development, said, “Being with family and friends was the best part. I love being with people that I can socialize with and be comfortable around.”

Lydia, Customer Service, said, “The food was my favorite part because it was all really good and there was nothing I didn’t enjoy.”

Charles, Sample Requests, said, “The ribs were delicious!” He also said, “I think we have an exceptional staff. I work for a very special company who really cares about its employees. And the result is that the employees have developed long lasting relationships.”

Amanda, Solutions Manager, said, “It was really HOT! But, my favorite part would have to be the BBQ. Coller Industries always tries out new and exciting BBQ places every year.”