Providing Royal Treatment for Your Customers

No matter who your customers are, you should always strive to make sure they feel welcome. After all, a happy customer is your greatest asset as a business. So, work on giving everyone who walks through your door the royal treatment, and you’re sure to be set in your business for many years.

Remember that happy customers are also buying customers. Whether it’s goods or services you offer as a company, your customer is there because of how you make them feel. And, good referrals happen when your customers are satisfied with those feelings. Here are some tips for keeping your customers happy and giving them the royal treatment.

giving your customer the royal treatment

Customers; without them, your business is nothing.

Whether you’re just starting a business or have been running a company for several years, you should understand that it is your customers who keep you in business. And getting to know each customer will help your business grow.

Four Products to Guarantee Your Customers’ Royal Treatment

Name Tags

color logo name tags

By providing identification of your employees, you allow your customers to become familiar with those who can help them. Name tags are one of the best tools you can use to make sure your customers are happy with your business. They provide a friendly and quick “hello” for everyone who walks through your door. And they also act sort of like a permission slip to people who see your name tag that you are open to talking. This allows immediate engagement between your business and your customers.

Signs

Provide a quality experience for everyone who enters your business with custom made signs. These signs can display your working hours or vital information that keeps everyone in your company safe.

Plaques

Custom plaques add a classy feel to the average sign and let the customer know that you care about your company’s value because of how upscale they are.

Lanyards


Cord Badge Lanyards

Meet your security and identification needs for all of your employees with custom lanyards. They are a key tool for any business. And, there are so many ways to use them. Lanyards are perfect for identifying visitors or keeping security cards handy for employees. No matter what you need custom lanyards for, they have so many uses that everyone needs them.

Six Professional Tips to Create the Best Customer Experience

At the end of the day, successful companies don’t just deliver better customer service at one point in time; they constantly change their businesses in response to evolving consumer behavior. If you can understand your customers well enough to anticipate their needs and empower your teams to deliver A-level service, you’ll differentiate yourself from the crowd and go a long way toward creating enduring success for your company.

1. Set Goals

Find ways that your business benefits your customers, and then make them known. Whether that is through a sale or getting the word out about your product, your customer should know what you’re all about.

2. Be Friendly

It is customer SERVICE, after all. Make sure your customers know that you are there for them, no matter what.

3. Provide Value

No matter what your product or service is, make sure it’s valuable to your clientele.

4. Make Improvements

Always be on the lookout for ways to improve your relationship with your customers. Up your game with new products or services that will still benefit your customers.

5. Find Consistency

Once you have your product line and value, keep it going. Try not to discontinue something that your customer has come to expect.

6. Always Say Thank You

Providing a quality experience is your job as a business owner. Remember that it’s your customers who keep you in business. So, no matter what you do, always thank your customers for sticking around and keeping you open.

remember to say thank you to your customer to give them the royal treatment

5 Problems with Lanyards (and Their Solutions)

While these tools are typically useful for conferences and other events, people have been reporting some problems with lanyards. We want to raise awareness that not all lanyards are bad. So, we are offering you solutions to five common problems that have recently been reported.

solve your problems with lanyards with the large lanyard selection from Name Tag, Inc.

One of the most commonly reported problems with lanyards is safety.

Some businesses, such as hospitals or schools, worry about making staff and students wear lanyards with their identification. The reason for their problems with lanyards is the safety of having something loose around someone’s neck. In schools, this is a concern for getting a lanyard caught on a chair or desk. Or worse, having students who misuse them. The same can be said of hospitals or even courthouses.

The Solution: A Convenience Release

solve your problems with lanyards concerning safety with a convenience release

Many of our lanyards come with a break-away option called a convenience release. This feature is designed to separate if the lanyard is pulled too tightly around something, such as someone’s neck or wrist. A convenience release does add a slight cost to your lanyard, but if safety is your main concern, we highly recommend getting lanyards with a convenience release.

Another of the common problems with lanyards is matching a brand.

Colors are tricky. And, making sure that all of your marketing materials match your company brand, whether that be a logo or a specific PMS color, is essential to every business. Many times when someone orders extra marketing items, such as lanyards, they are concerned with getting exact color matches to their branding.

The Solution: Dye Sublimation

Depending on the style you select for your lanyards, we have multiple printing options. Our variety of lanyards come with either dye sublimation or silk screening. While an exact color match isn’t guaranteed, if you choose a lanyard with dye sublimation, you can provide a PMS value (Pantone Solid Coated Colors preferred) with your order. We can then get as close as possible to your requested color.

Problem number four is selecting the correct lanyard for your needs.

With so many available options, styles and fabrics, choosing the right lanyard can be complicated. And, you want to make sure that not only does the fabric work for your needs but that it is comfortable for your guests and employees. But don’t forget to match the material colors as well, so you don’t have problems with lanyards you choose for your needs.

The Solution: Shop with Us!

shop with Coller Industries to solve all of your problems with lanyards

Yes, it is that easy. Our easy-to-use online ordering system is here to help you. We show every option we offer upfront, making it easy to choose from our large assortment of lanyard choices. From Blank Badge Lanyards to Ribbon Lanyards, we know you’ll find just what you’re looking for. We even have Trade Show Organizers with Lanyards to make finding the perfect badge holder just as easy!

What about meeting those deadlines?

Another one of the problems with lanyards is making sure you get them on time. The product’s delivery date is always of high importance. And many factors play into this timing, such as quantity and type. Another factor is the different production times.

The Solution: Zip-It Expedited Service

Zip-It expedited service logo from Name Tag, Inc.

While you can order a standard lanyard with five to seven business days for production time, we also offer an expedited service called Zip-It. Some stipulations must be met when placing an order for a Zip-It product. You won’t receive a proof for approval as the order will go immediately into production once we receive it. This, of course, also depends on you sending in all the required information with the order. As long as you are comfortable with trusting our high standards for our products, Zip-It Expedited Service is the perfect option. Or, order your lanyards well in advance of your event to guarantee you will have them in time.

One of the last problems with lanyards is that they are constantly turning and twisting.

Many lanyards, when used with badge holders, have the problem of flipping these identification tools around so that they can not be seen. Photo identification or other name tags can also cause this issue. And, when you can’t see a name tag, what good was it to purchase a lanyard in the first place.

The Solution: Double Sided Printing

From the printing on the lanyard to the information in a badge holder, double sided printing is your friend. We offer several lanyard solutions that come with double sided printing. So, if a lanyard decides to twist while someone is wearing it, your branding will show no matter what! Are you having problems with the badge holder flipping? Try printing the same information on both the front and back of those inserts. This way, no matter which direction that badge decides to be, you will still be able to read it.

So, no matter your problems with lanyards, we guarantee we have a solution to your troubles. Come on over and find your answers today!

3 Sets of Products That Work Better Together

From the simplest of pairs to the most personalized sets, here’s a list of all of our products that work better when paired together.

Badge Holders & Lanyards

Let’s get started with the most basic and well-known personalized product: badge holders. They are so underrated, and we think that’s a shame. Badge holders are great for so many things. From identification needs at conventions to at-home DIY projects, these unique products are downright perfect.

And, with printable inserts, badge holders are products that are only limited by your imagination, and maybe your printer. Add graphics, logos and any text you need for any event or craft. They come in several sizes and either a horizontal or vertical orientation. From lightweight to heavy duty, these vinyl badges are perfect for any need.

Don’t limit a badge holder to an event staple at your next conference, convention or trade show. They are so versatile that they will last through any meeting. And, they are an excellent benefit for schools to use as visitor passes. Retail environments also get significant reuse from these identification products when using them for seasonal employees.

Now, let’s pair these badge holders with the power of a lanyard!

Whether it’s a chain or full-color printed ribbon, lanyards have a power all to themselves. They are perfect for branding for any company or event. Keep essential items close at hand with a lanyard. And, you can find these tools anywhere you find badge holders. After all, badge holders come with a slot at the top specifically designed to go hand-in-hand with a lanyard.

And, with the variety of available lanyard styles, materials and colors, they provide an excellent source of advertising. Design your lanyards with logos, graphics and text to make them stand out. Even more important, make sure that your design flows with your badge holders. When used together, these two identification products provide multiple functions for a variety of events and situations.

Badge Holders & Badge Ribbons

badge holders and badge ribbons are two identification products that pair well together

We’re beginning to sense a theme here. Badge holders are making another appearance.

Badge holders and badge ribbons, it’s all in the name! They really do go hand-in-hand with each other. But, this time they are being paired with badge ribbons. These ribbon products are a fantastic tool at any conference. They help identify different participants and vendors. Badge ribbons are available with stock or custom titles so no one will be left out.

Badge ribbons are often used to promote brand recognition, events, sales and to market services or products. Add a ribbon to the bottom of a badge holder to make someone stand out in a crowd. Or use them for DIYs and home crafts. But, no matter what you use them for, remember to grab a badge holder to go with them.

Name Tags & Name Plates

Yes, you may not think that these two identification products work better together, but we beg to differ.

pair a name tag and a name plate together and make all of your identification products work well together with matching colors and logos

No matter how big your company is, using your brand is what makes you stand out. Your logo represents not only you and your company but also your brand and overall commitment to your clients and customers. And, in the name tag world, using your logo consistently on all personal identification products helps to define and identify you and your company.

From colors to logos, consistency matters. So, finding the right consistency with logos, colors and fonts helps to solidify your message. By defining what your brand is up front, you help establish your company as an industry leader. Find a way to keep your logo and text the same on all name tags and name plates. A company who ensures that their brand is well developed will retain and obtain connections with their clients and customers.

So, lesson learned. Never underestimate the power of combined identification products. Let them work for you, and your job will be even easier.

Influencing Identity: A Better Way to Blog

Influencing Identity is here to help you figure out how to use name tags and identification products.

Plastic engraved sign with an explanation of Coller Industries Incorporated's personal identification blog Influencing Identity

From name tags for your business to badge holders for your next conference, we have it all. Get all your identification needs in one place and find out how to use them at work, while networking and at any event you are planning. Use our how-to articles to get your ideas flowing for working with all of your personal identification.

From Name Tag Experience to an All-Inclusive Influencing Identity

We started as “Name Tag Experience,” but over the years we’ve branched out to so much more than name tags. And to keep up to date with that expansion, we have changed our name to Influencing Identity. We have thrived as Coller Industries Incorporated over the past 20 or so years, as our focus and mission have always remained the same “To Serve Our Customers.” We accomplish this mission by providing fast and friendly service with only the highest-quality personal identification products.

It isn’t just the name tags!

Coller Industries Incorporated's personal identification blog Influencing Identity

Yes, we sell name tags, reusable badges, name plates, badge holders, lanyards and signs. But, we’re so much more. Influencing Identity has a wealth of information with product highlights and how-to articles to get your creative ideas flowing. This blog (by Coller Industries Incorporated) has helped customers like you learn how to best utilize name tags and other products for their specific needs. From tutorials to strategies, discover how custom identification will help you grow your business and promote your brand.

Coller Industries Incorporated broadens the blogosphere with a new long-form content platform and renames two product and idea based blogs.

Coller Industries Incorporated's event planning and informational blog The Learning Center

The Learning Center is full of articles about learning how to host the best event ever, networking with colleagues and so much more. We guarantee that the information you find here will help you and your business. With a wide range of products such as ribbon rolls, rosettes, name tags, lanyards and award plaques, we want to make sure that you know how and where to use them. Whether you’re planning the best conference anyone will ever attend or hosting a simple dinner party, The Learning Center is here to make sure you are using these tools in the best possible ways.

Coller Industries Incorporated's personalized ribbons blog Ribbon Impressions

Ribbon Impressions provides information about everything from custom ribbon roll ideas for your wedding to badge ribbons for a conference or convention. And don’t forget about rosette ribbons for your award needs, such as fair or festival prizes. Find all your ribbon needs in one place and learn how to best use them at events, during promotions and for your corporate gifting. Discover inspiration for using personalized ribbons and find useful how-to articles.

How Lanyards Won the Battle of the Books

Donations are one way that makes us more responsible in our community. And, building trust in our community is not only a requirement but also the best way to maintain that community. Even when the need is small, like lanyards for a reading competition at an elementary, giving is all about the people you are helping.

Coller Industries enjoys providing donations, like lanyards, to our community.

Understanding our community needs teaches that no matter the setting, there are things to keep a constant focus on. And, while investing in the community by donating our products is one of our best forms of marketing, what we care about is the people.

Grant Elementary’s Battle of the Books Competition

Katrina Shewell, Grant Elementary Librarian, explains the program, “Our program is a reading incentive program that helps kids jump into reading in a fun, team-oriented, competitive way. There were 10 groups of five to six kids. Each team had to read 30 books before the competition which they usually divide up among themselves, only needing to read five books a piece.”

Blank Flat Badge Lanyards

blank flat badge lanyards are inexpensive and great for any use

Lanyards are popular because of their ability to keep essential items like a name badge or pen close at hand. They are used in a broad range of activities from the workplace and schools to concerts and trade shows. Inexpensive badge lanyards come in a variety of materials, styles and colors. Each Flat Badge Lanyard has a crimped finish and comes with a bulldog clip attachment. And, they are made with a woven polyester material which is 1/2 inch in width and 18 inches long.

“We truly appreciate your donation for our Battle of the Books competition held on February 22,” said Shewell. “The kids do not have to pay to enter this reading incentive program, so we rely heavily on donations. I’ve attached pictures to show the kids wearing their lanyards, and you may even see their small buttons representing the books they read.”

Each child received a lanyard that they added buttons to every time they read a book.

“As each child read a book, they were given a button to put on their lanyard,” said Shewell. “It was a great incentive to read above the five books assigned. Most kids read over 10 books each and about 15 kids read 20-30 books!”

“It was a great incentive to see kids in other groups wearing their lanyards with lots of buttons on them, making them want to add more books and buttons to their lanyards, too. The competition is in its second year, but this was the first year adding lanyards, and the kids loved having something they could show their accomplishments on.”

Students at Grant Elementary wearing lanyards for the Battle of the Book competition.
Students at Grant Elementary wearing lanyards with buttons on them indicating which books they read for the “Battle of the Books” competition in February 2019.

Donations Help Raise Community Understanding

From lanyards to name tags, no matter what the donation is, the focus is always who it helps. And this time, at the request of a wonderful librarian, we were able to help out a school with their reading program. Our community and our surroundings are what makes us who we are. So, by giving back into this system, we are making it better for everyone around. Besides, reading is cool!