Name Tag: The Inside Story

At some point in everyone’s life, they end up wearing a name tag.

Most of the time people wear a name tag for employment or during a convention or conference. However, most people never take into consideration what is put into making personal identification.

An excerpt from a Coller Industries employee:

name tag inc personal identification satisfaction guaranteedGoing on six years at Coller Industries, I have learned so much. The very first thing that was probably learned is how much goes into making personal identification products. From the starting point in customer service, right down to the last step of shipping the product out to the customers, I never realized the attention and detail that has to go into making a quality name tag. So much dedication and work has to go into each product. While many things and processes have changed over the years, the end result has always been the same: quality products at a fair price.

Starting with the training in customer service, it takes months to learn all of the things that a representative needs to know. With all the different products that Coller Industries manufactures and sells, there is not easy path to learn what is needed. Even though it has been six years, I still don’t know everything and have to ask questions frequently. The customer service team all leans on each other to get answers; if someone doesn’t know, someone else probably will.

logo name tag personal identification
badge ribbons name badges name tag personal identification

Then there is design. All of the artwork, name lists and other specs have to go through the design team. They have to place the logo and the names on the tags precisely, so that nothing will go wrong during production. They have to have any answers customer service may need, when they want to know if something is or is not possible.

After design comes production, oh yeah! This is where it all comes together. No matter what process is used for a name tag or ribbon, the production team is always working hard to get all orders out in a timely manner. It is high pressure work, but they pull through every time. They strive to make the best quality name tag available.

After they come out of production, our shipping department works just as hard to get the products shipped out on time. They check for flaws and make sure that all name tags match the provided name list, assemble the product with the appropriate fasteners, package them and finally invoice them. They then go through a quality check one final time and then the package is sealed and shipped out.

We have a great team company wide, and together, we all make that happen. I am proud to be a part of it. Bigger and better things await this company. No matter what department anyone is working in, we all strive to do the best job we know how to do. The thing that will always remain the same is the never ending aim to improve on the things that we are doing, no matter what those things might be.

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