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RETURNS & EXCHANGES
All non-customized (stock) items may be returned, and will be charged a 15% restocking fee unless the item is being exchanged. Customer is responsible for return shipping costs.
Custom items (any personalized items or those manufactured by an outside vendor) may not be returned or exchanged.
Customers must obtain an RMA # before shipping any product back to Name Tag, Inc. For returns where Name Tag, Inc. is to pay shipping costs, a UPS Call Tag will be issued.
Until the original products are received, refunds will not be processed, and in some situations, replacement products will not be shipped until the return is received by Name Tag, Inc.
Defective products, and/or products not made within Name Tag, Inc.'s tolerances in regard to matching the signed proof, will be replaced or refunded. Name Tag, Inc. will pay shipping costs for return of the original product and to send replacements.
No refund will be given on an order if it has been produced according to the specifications of the signed proof. However, if after the order is received, the customer decides to change the product's specifications, Name Tag, Inc. will remake the product to the new specifications at 50% off the merchandise on the new order, up to a total credit of $250 (discount applies only to the same list of names/titles and excludes products not made in-house.) The customer is responsible for any return or replacement shipping costs.
For further details or questions please contact our quality control supervisor. (e-mail)
A First Article allows the customer to see one physical sample of the product being ordered, made to the proof's specifications, before the entire order is purchased. *Highly recommended for customers with very detailed specifications.*
When ordering a First Article, the customer pays for the product itself, any appropriate setup fee, and shipping costs.
Once the customer approves the First Article, the setup fee is waived on the full order, but shipping costs are still charged on the full order.
Pantone Matching System (PMS) colors are the best way to let Name Tag, Inc. know what colors are expected. We make reasonable efforts to match these colors, however we do not offer exact color matches due to limitations of the production process. Without acceptable specifications from the customer, we make no guarantee on color matching.
The color of stamped logos, engraved logos and surfaces are limited to available materials.
If color matches are important, we recommend the purchase of a First Article; a color sample may be sent in some circumstances. However, variations in materials, stamping foils, printer ribbons, equipment, and environmental factors preclude any guarantee of exact color consistency from lot to lot or even item to item within the same lot.
Due to the variable nature of customized identification products, especially those with color logos, we are able to define only certain specific tolerances - all other discrepancies not covered on this page will be handled on a case by case basis by Quality Control and Customer Service.
Product Sizing -
Ribbons, name tags, name plates, and any customized item cut to order should be within 1/16" of the specified size.
Logo Placement -
Logos are to be placed within 1/32" of the location specified on the proof.
Name Tag, Inc. strives to make reordering a smooth and pleasant experience. Between submitting the online reorder form (always visible at the top of your screen), sending us an email, or calling in your order, we've got you covered and are happy to get your order out the door as quickly as possible.
Future availability of identical materials, stamping foils, printer ribbons, or equipment cannot be guaranteed. Name Tag, Inc. will take all appropriate steps to ensure your products are as closely matched as possible from order to order.
Name Tag, Inc. keeps all customer layouts (excluding ribbons) on file for custom products which require a proof. Name tag and name plate layouts are stored for two years, and the two year cycle is refreshed with every order. Hot-stamping dies are automatically kept for 18 months, with no storage fee, and the 18 month period is refreshed with every order. Ribbon dies may be kept for up to 18 months at customer request - small storage fee applies.
PROPER HANDLING & CARE
Proper handling is paramount to the long-lasting quality of the products produced by Name Tag, Inc. Please read below for ways to easily take care of your products and avoid unnecessary damage that is not covered by our satisfaction guarantee.
Store your products in a safe, dry place. Moisture and heat can warp or damage some of Name Tag, Inc.'s products, especially those with logos printed or hot-stamped on them.
If you need to clean your tags we recommend you use denatured alcohol. Try to avoid getting any alcohol on the logos or fasteners because it may damage the adhesives on the fasteners and destroy hot stamped logos or bleed material color into the engraving. Be sure to test that your cleaner will remove the type of marker you are using on your tag before applying it. We have not tested other solvents and they could potentially damage your tags.
Accidental damage, such as scratches, dings, dents, etc., are not covered by this guarantee. However, if your logo happens to wear off from regular day-to-day usage (no abrasive cleaners or excessive rubbing), Name Tag, Inc. will replace any tags that are deemed defective in this regard within one calendar year of the purchase date of the defective products.
Review all proofs for custom products and return the approved proofs to Name Tag in a timely manner. Proof approval must be received by Name Tag, Inc. before production will begin. The product will be made to the specifications shown on the proof, if changes to the proof are required, an additional proof will be created and a customer signature required. Be sure to call if there are questions about the proof.
Lists of variable information (names, titles, etc.) to be engraved/printed are to be prepared to the specifications required by Name Tag, Inc. Click here for more information.
A reorder of a product for which no approved proof exists is deemed equivalent to signing a proof for the original product.
Notify Name Tag, Inc. within 60 days after receipt of product if there are any problems/defects. If time is important, notify Name Tag, Inc. immediately (ie, if an issue is recognized at 10:30 notify us at 11:00, not 4:00).
Never return a shipment to Name Tag, Inc. without a Return Authorization # or Call Tag.
Notify Name Tag, Inc. of any shipping problems as soon as the problem is recognized. Failure to do so may eliminate some remedies.
Order a First Article on large orders to confirm the acceptability of the product.
Mistakes made by customers such as incorrect name spelling, sending the wrong logo, or changes in product content are NOT covered by this guarantee.
TRADEMARKS - Customers requesting tags with trade marked logos represent that they have the authority to use such trade mark. Name Tag, Inc. will not be responsible for any fines or other legal actions due to misuse of trademarks.
At Name Tag, Inc. your complete privacy and confidentiality is paramount to us. Rest assured that your personal information will NEVER be shared with or distributed to anyone else.
ADVERTISING - Customers authorize Name Tag, Inc. to use images and samples of products made by Name Tag, Inc. for the customer in its advertising and to be listed on lists of Name Tag, Inc's. customers. Customer contacts will not be released without approval.