Defining our business helps our customers to understand what we do.

While our FAQ page is full of your questions, we thought we’d get down to the nitty-gritty for you. Here is part four of our definition series. This time we thought we’d cover a favorite question. We get a lot of questions about how customers should provide their lists for their name tag orders. Hopefully, this information will clarify some of these issues.

First things, first. Your list submission process.

You must prepare lists to our specifications. Please submit all names, titles, and other text for your order in digital form. We do not accept submissions via fax or verbally over the phone.

Enter text exactly as you want it to appear on your product, including upper and lower case letters and punctuation. Your list must contain all text you want to be engraved. For duplicate tags, enter the text twice. Please make sure that you are proofreading your list carefully. We use this list exactly as you submit it to print your name tags, so if there is a spelling error on your list, it will be printed that way!

We will not edit your list. Lists not prepared to our specifications will be returned for correction, which may cause a delay in production.

Submit all text as follows:

Information for each line of text must be provided just as it would appear on the tag/plate. If the layout has the first and last names “stacked” instead of on the same line, then the names will need to be submitted on different lines in your list.
For tags with one line of text, enter information without leaving blank lines between tag information. If your tags have multiple lines of text, leave one blank line between each tag’s information.
For duplicate tags, you must enter the text twice. If you don’t, we will only produce one tag!
Remove all formatting (size, bold, etc.) from your list.
You may enter a line of descriptive text into your list to separate groups with different features (fastener type, the number of lines, etc.).

Hopefully, this clears up some things.

We’d also like to cover the difference between uppercase, small caps and mixed case.

Sometimes using capital letters on a name tag can get a little confusing. While most customers want mixed case on their name tags, occasionally we find some people want a variety. Here is what we offer.

Because your name and title lists will be used exactly as you type them, it is important to be consistent when submitting your lists to us. The following guidelines should assist you in formatting your list correctly.

Upper Case

Letters entered in lists as capital letters will show on our products as capital letters, all with the same height.

Mixed Case

Letters entered in lists using both capital and lower case letters, mixed case, will show on our products exactly as entered.

Small Capitals

Some fonts are small capital fonts. These fonts will display lower case letters as capital letters that are slightly shorter than the standard capital letters. All lower case letters show as small capital letters if you select a small caps font. If you submit your list in all capital letters, this effect will be lost.

Do you have any further questions about these definitions or the products to which they pertain?

There will be more articles coming with even more definitions! Please help us by letting us know what definitions you need. Are there specific things you just don’t quite understand? Reply with anything with which you might need! And don’t forget that we have definitions for ribbons too!

As some of our customers know, we have a pretty strict policy about sending the names that will be on your name tags. Our customer service staff has to copy and paste them exactly how you send them over to us. We do this to make sure there are no spelling errors on our end. As all of you know, names can get very tricky.

Because of this policy you may get an email from one of our reps that seems a little silly. Something like:

“Dear So and So,
Please remove the numbers from in front of each of your names unless you would like those numbers to appear on the tags.

Thank you!
Your Customer Service Agent.”

If this happens, it is because we can do nothing with the list of names you sent over until it has been revised. We know that this is a hassle, and really, we are very sorry about it.

name tags-nameplates-nametags-ribbons-lanyards-shipping

Below are some tips to help you send your list correctly the first time. We hope this is helpful! If you have any additional questions please feel free to give our fantastic customer service staff a call!

We will accept lists submitted in any of the following file formats:
• Document files – Microsoft Word (.doc), Open Office (.odt)
• Text files (.txt) or Rich text files (.rtf)
• Lists submitted in the body of an email
• Spreadsheet files – Excel (.xls), Open Office (.ods)

All text must be submitted as follows:
• Information for each line of text on the tag/
plate must be submitted in its own line, just as
it would appear on the tag/plate. If the layout
will have the first and last names “stacked”
instead of on the same line, than the names
will need to be submitted with the first name
on the line above the last name.
• A blank line should be left between the
information for individual tags/plates, unless
there is only one line on each tag/plate.
• If you are requesting duplicate tags/plates,
enter that information multiple times.
• Remove all formatting (size, bold, etc.) from
your list.
• A line of descriptive text may be entered into
the list to separate groups of tags/plates with
different features (fastener type, number of
lines, etc.)

Text may be entered as described above for document files. Each line of text
must be entirely within one cell of the spreadsheet. OR you may enter the
information for each tag in a single row, with each line of text in its own column
(see example at above).

When submitting a list for a photo ID the name and title list should be submitted in any of the above formats.
Photo files should be submitted separately from the name and title list (do NOT
insert photos into a document file with the list). File names should be the name of the person pictured, exactly as it will appear
on the ID. One photo per file.
Photos may be accepted in almost any format, provided they are not low quality. Low quality images will appear blurry or
pixelated once printed. Leave images uncropped, if possible.

If you have any additional questions about our list policy or company please give us a call at:

1-800-272-5729

email us at

Tag: lists

How to send your list of names properly!

1-800-272-5729

nametag@nametag.com