P.O. Boxes, US Territories, Possessions or Military Addresses, under 10* ounces - USPS 1st Class Mail
P.O. Boxes, US Territories, Possessions or Military Addresses, 10* ounces or more - USPS Priority Mail
Foreign Addresses, 8* ounces or more - USPS Global Priority Mail
Foreign Addresses, under 8* ounces - USPS 1st Class Mail
UPS
UPS is the recommended carrier because Name Tag's order processing software and shipping department are set up specifically for UPS. Labels are printed directly from the computer address associated with the order. UPS is notified via a direct link over the Internet and customer will receive a confirmation email with a tracking number. The package is picked up by UPS on a regularly scheduled daily pickup. Delivery failures due to circumstances outside of UPS's direct control (weather, traffic, receivers office closed, no one available to sign, etc.) are not guaranteed.
If there are shipping issues using this method Name Tag will do everything possible to remedy the problem. We have our own UPS account executive who can sometimes correct the shipping method or address while in route. If necessary we may even redo an order (not always possible) so that it can be received when needed. There may be instances when we will use DHL overnight in place of UPS but the same benefits still apply.
USPS
USPS is not the recommended carrier because they do not have individual package tracking for first class and priority mail and arrival times are not predictable. However, for small orders, they are the least expensive. For packages sent by Name Tag and not received we will replace the contents after waiting 30 days to allow for return of the original shipment. If this is not acceptable, use UPS ground or expedited service. For packages sent via the Postal Service at customers request, military addresses and foreign addresses, replacement orders will be at customers expense. These packages will be sent insured, if possible (insurance not available to some countries).
Not Available
UPS with shipping charged to customer or third party.
Federal Express
Other carriers
LATE SHIPPING - Name Tag, Inc. uses third party services for shipping and is not responsible for their failures. However, if an expedited shipment (next day, second day, third day) fails to arrive when scheduled contact Name Tag, Inc. for a possible refund of excess shipping fees. Notice MUST be received by Name Tag, Inc. and acknowledged by Name Tag, Inc. within ten days of the failure. Not all shipping failures will qualify for a refund. Exclusions include Acts of God, no one available to receive the package or improper address (such as no suite # even if packages are normally delivered without a suite #).
JOBS NOT SHIPPED WHEN SCHEDULED - Customers MUST inform Name Tag, Inc. in advance if jobs are to be canceled if they cannot be shipped when scheduled due to unexpected problems. This allows Name Tag, Inc. to stop work as soon as it is known that the promised schedule cannot be met. There will be no charge for orders not shipped when planned if Name Tag, Inc. was advised in advance to cancel the order. Otherwise, the order will be completed and shipped or, if canceled, customers will be charged for work done. Once the order ships, the customer is responsible for the order. We will attempt to contact you if problems arise but customers cannot always be reached in a timely manner.
LOST SHIPMENTS - Name Tag, Inc. uses third party services for shipping and is not responsible for their failures. However, products shipped insured will be replaced by Name Tag, Inc. after the shipping company declares the package lost and agrees to pay on the insurance claim. This can take several months. The customer may chose to receive a cash refund. For uninsured packages (only sent via the USPS) Name Tag, Inc. will replace the product four weeks after the original shipment (longer for non US addresses).
