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PRODUCTION INFORMATION AND SCHEDULES
 Proof Time + Production Time + Shipping = Total Time to Delivery Standard production process:After an order is placed, a digital proof will be created and emailed to the customer within 4 business hours (Mountain Time) after acceptable artwork and a properly formatted list are received. Production will begin after the customer approves and returns the proof - but never before. The product will then be shipped by the method indicated in the order. Shipping methods (Ground, 2 Day Air, Next Day Air, etc.) will become available once the product has been added to the shopping cart. Expedited production process:Expedite charges are required when the 'need by' date is not met by our standard proof, production and shipping times.
The customer may expedite one or more of these processes to meet their 'need by' date. If any difficulties arise during the expedited production process, Name Tag, Inc. will make every attempt to contact the customer. The customer will be presented with two options, if Name Tag, Inc. is unable to meet the 'need by' date: 1) Customer can decline order: no fees will be charged if Name Tag, Inc. is advised of the cancellation before the order ships. Otherwise, the order will be completed, shipped and the customer will be responsible for the order. 2) Customer agrees to the new production time and the order will be completed and shipped. Name Tag, Inc. will contact the customer if any shipping problems arise, but production may continue, even if we are unable to make contact. NAME TAG PRODUCTION TIMES
Order must have a properly formatted list of names -- and a custom job must also have a signed proof -- sent to Name Tag, Inc. before 5:30 PM Mountain Time of the current day to qualify for the listed production time. Add an additional business day to the production time for orders sent after 5:30 PM. CLASSIC NAME TAGS
REUSABLE NAME BADGES
MIGHTY BADGES WITHOUT A DYE-SUBLIMATED LOGO: Orders of less than 250 pieces normally ship within 24 hours. Add an additional day of production time for each additional 250 badges. MIGHTY BADGES WITH A LOGO: 7 business days WINDOW BADGES: Orders of less than 250 pieces normally ship within 24 hours. Add an additional day of production time for each additional 250 badges. VINYL NAME BADGES : 10 to 15 business days, depending on product. CLASSIC NAME BADGES - LOGO ONLY:
PHOTO IDS
FASTENERS AND NAME TAG CASES
STOCK ITEMS (Bulk Fasteners and Stock name tag cases): Orders of less than 250 pieces normally ship within 24 hours. Add an additional day of production time for each additional 250 pieces. CUSTOM NAME TAG CASE: 7 business days. NAME PLATE PRODUCTION TIMES
Same Day Production is NOT available after 11 AM Mountain Time LANYARD PRODUCTION TIMES
BASIC NON-PRINTED LANYARDS: Orders of less than 250 lanyards normally ship within 24 hours. Add an additional day of production time for each additional 250 lanyards. CUSTOM LANYARDS:
CUSTOM CORD LANYARDS:
SPECIALTY LANYARDS:
Orders of less than 250 pieces normally ship within 24 hours. Add an additional day of production time for each additional 250 pieces. Expedited production may not always be available, you will be contacted by customer service if we will not be able to meet your expedite request. EXPEDITED FEES: Increase the total merchandise cost by the percentage shown. RIBBON PRODUCTION TIMES
STOCK RIBBONS: Orders of less than 250 ribbons normally ship within 24 hours. Add an additional day of production time for each additional 250 ribbons. FULL COLOR RIBBONS: Standard production time is 7 days after we receive a signed proof. Production times may need to be increased due to the quantity or complexity of your order and the limits of our production capacity. During the months of May and June we may need up to 5 weeks to produce your orders. ORDER EARLY. Expedited production options may be available to speed the production and shipping process. If any expediting of your order is required you will be contacted by a customer service representative. Time necessary for production is based on the number of unique ribbons and the total quantity of ribbons ordered. Expedited fee will increase the total merchandise cost by the percentage shown. Same Day Production is NOT available after 11 AM Mountain Time.
Expedited fee will increase the total merchandise cost by the percentage shown. BADGE HOLDER PRODUCTION TIMES
BADGE HOLDERS: Orders of less than 250 badge holders normally ship within 24 hours. Add an additional day of production time for each additional 250 badge holders. SIGN PRODUCTION TIMES
Expedited production may not always be available, you will be contacted by customer service if we will not be able to meet your expedite request. EXPEDITED FEES: Increase the total merchandise cost by the percentage shown.
SHIPPING
Name Tag, Inc is located in Salt Lake City, Utah. Most products will be shipped from this location. A few items may be shipped from other locations and the delivery time may need to be adjusted. Be sure to select the appropriate shipping method (view available services) to insure that your products arrives on time. If next day shipping is requested, the order must be submitted by 11 a.m. Mountain Time and confirmed by calling the customer service department at 1-800-272-5729. Shipping is always dependent upon product availability. Shipping times for custom orders are figured from the time production of the product(s) is completed -- production charts are available on each products order page. When both custom and stock items are ordered, all products will be shipped together using the selected shipping method. (See the charts on the top of this page to determine the required production times) Name Tag, Inc. is not responsible for and assumes no liability for missed delivery dates caused by a failure on the part of the shipping company. UPS SHIPPING
UPS is the recommended carrier for Name Tag, Inc. By using UPS, all labels and shipping information are printed directly from the computer address associated with the order. UPS is notified via a direct link over the Internet and the customer will receive a confirmation email with a tracking number. Delivery failures due to circumstances outside of UPS's direct control (weather, traffic, receivers office closed, no one available to sign, etc.) are not guaranteed. If a problem should occur Name Tag, Inc. will do everything possible to remedy the problem. We have our own UPS account executive who may be able to correct the shipping method or address while in route. If necessary we may even redo an order (if possible) so that it can be received when needed. USPS SHIPPING
We do not recommend USPS. Arrival times for these packages are unpredictable, and tracking services are not offered for priority mail. If packages are not received we will replace the contents after waiting 30 days (USPS policy) to allow for return of the original shipment. For packages sent via the Postal Service to a military address, replacement orders will be at the customers expense. Insurance will be required on all packages sent by USPS (insurance is not available when shipping to some countries, the customer assumes all liability if this is the case). SHIPPING TIMES
SHIPPING POLICIES
LATE OR MISSED DELIVERY TIMES — If an expedited shipment fails to arrive when scheduled, please contact Name Tag, Inc. If a notice is received and acknowledged by Name Tag Inc. within ten days of the missed or late delivery time, excess shipping fees may be refunded. Fees will not be refunded for delays caused by the customer (ie., no one is available to receive or sign for the package, an improper or incomplete address, etc.) or for delivery failures due to circumstances outside of the shipping services' direct control (ie., inclement weather or traffic). JOBS NOT SHIPPED WHEN SCHEDULED — If an unexpected problem is discovered during the production of your order, you will be contacted immediately. If a customer is not available, all production will cease until contact is made -- please have someone available who can respond in a timely manner. This delay in production may cause a delay in the shipment of your order. If you need your product by a specific date, please notify us at the time the order is placed.Unless we have been notified of a specific date in advance (or an expedited production or shipping method has been chosen), shipping for a delayed order will use the same method chosen when the order was placed. If an order with a 'need by' date, expedited production and/or expedited shipping is delayed because of a production problem, we will attempt at our cost, to ship your product so that it arrives by the scheduled date. If a product can not be shipped to arrive by the specified date, the customer will be notified and production will stop until the customer verifies that they are willing to accept the late delivery. If the customer is not available for contact or does not respond immediately, they may be responsible for a portion of the invoiced fees. CANCELLED ORDERS — If a customer chooses to cancel an order once production has begun they will be responsible for a portion of the invoiced fees, based on the percentage of the order completed. Once the order ships, the customer is responsible for the entire order. LOST SHIPMENTS — Name Tag, Inc. uses third party services for shipping and is not responsible for their failures. However, insured shipments will be replaced by Name Tag, Inc. as soon as the shipping company declares the package lost. Notify Name Tag, Inc. of any lost packages immediately, we will work with you to find an equitable solution. |
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Name Tag, Inc.
Quality Name Tags on the Internet Since 1995
1-800-272-5729
Monday-Friday: 7:00 AM-5:00 PM Mountain Time
Monday-Friday: 7:00 AM-5:00 PM Mountain Time
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