Name Tag, Inc.

The cut off time is 11 am Mountain Time, orders received later than this will be processed the next day. Working hours are 8-5 weekdays.

Production times are not guaranteed. Name Tag, Inc. will not be responsible for consequential damages caused by its failure to meet an expedited schedule. However, expedite fees will not be charged if expedited times are not met.

Customers MUST inform Name Tag, Inc. in advance if jobs are to be cancelled if they cannot be shipped when scheduled. No fee will be charged for orders not shipped when planned if Name Tag, Inc. was advised in advance to cancel the order, otherwise the order will be completed and shipped. Once the order ships, the customer is responsible for the order. We will attempt to contact you if problems arise, but if you are not available, production may continue.

The cut off time is 11 am Mountain Time, orders received later than this will be processed the next day. Working hours are 8-5 weekdays.

Production times are not guaranteed. Name Tag, Inc. will not be responsible for consequential damages caused by its failure to meet an expedited schedule. However, expedite fees will not be charged if expedited times are not met.

Customers MUST inform Name Tag, Inc. in advance if jobs are to be cancelled if they cannot be shipped when scheduled. No fee will be charged for orders not shipped when planned if Name Tag, Inc. was advised in advance to cancel the order, otherwise the order will be completed and shipped. Once the order ships, the customer is responsible for the order. We will attempt to contact you if problems arise, but if you are not available, production may continue.

The cut off time is 11 am Mountain Time, orders received later than this will be processed the next day. Working hours are 8-5 weekdays.

Production times are not guaranteed. Name Tag, Inc. will not be responsible for consequential damages caused by its failure to meet an expedited schedule. However, expedite fees will not be charged if expedited times are not met.

Customers MUST inform Name Tag, Inc. in advance if jobs are to be cancelled if they cannot be shipped when scheduled. No fee will be charged for orders not shipped when planned if Name Tag, Inc. was advised in advance to cancel the order, otherwise the order will be completed and shipped. Once the order ships, the customer is responsible for the order. We will attempt to contact you if problems arise, but if you are not available, production may continue.

The cut off time is 11 am Mountain Time, orders received later than this will be processed the next day. Working hours are 8-5 weekdays.

Production times are not guaranteed. Name Tag, Inc. will not be responsible for consequential damages caused by its failure to meet an expedited schedule. However, expedite fees will not be charged if expedited times are not met.

Customers MUST inform Name Tag, Inc. in advance if jobs are to be cancelled if they cannot be shipped when scheduled. No fee will be charged for orders not shipped when planned if Name Tag, Inc. was advised in advance to cancel the order, otherwise the order will be completed and shipped. Once the order ships, the customer is responsible for the order. We will attempt to contact you if problems arise, but if you are not available, production may continue.

Name Tag, Inc is located in Salt Lake City, Utah. Most custom and all stock products will be shipped from this location. A few items may be shipped from other locations and the delivery time may need to be adjusted.

Name Tag, Inc. will ship UPS, via the selected shipping method.

Name Tag, Inc. can not ship products to PO Boxes--deliveries must be made to a physical address.

Be sure to select the appropriate shipping method (1-day, 2-day, 3-day or Ground) to insure that your product arrives on time.

To guarantee same day shipping, please have your order submitted by 11am, Mountain Time and confirm your order by calling our customer service department at 1-800-272-5729. Shipping is always dependent upon product availablity. Custom orders do not qualify for same day shipping as time is required to produce your order, the charts above show production times for many of our custom products.

When both custom and stock items are ordered, all products will be shipped at the same time using the selected shipping method. (See the charts on the top of this page to determine required production times)

Name Tag, Inc. is not responsible for and assumes no liability for missed delivery dates caused by a failure on the part of the shipping company.

EXCEPTIONS:

- Military Addresses — USPS Priority Mail

- No product shipments to PO Boxes

UPS is the recommended carrier for Name Tag, Inc. By using UPS, all labels and shipping information are printed directly from the computer address associated with the order. UPS is notified via a direct link over the Internet and the customer will receive a confirmation email with a tracking number. Delivery failures due to circumstances outside of UPS's direct control (weather, traffic, receivers office closed, no one available to sign, etc.) are not guaranteed.

If a problem should occur Name Tag, Inc. will do everything possible to remedy the problem. We have our own UPS account executive who may be able to correct the shipping method or address while in route. If necessary we may even redo an order (if possible) so that it can be received when needed.

We do not recommend USPS. Arrival times for these packages are unpredictable, and tracking services are not offered for priority mail. If packages are not received we will replace the contents after waiting 30 days (USPS policy) to allow for return of the original shipment. For packages sent via the Postal Service to a military address, replacement orders will be at the customers expense. Insurance will be required on all packages sent by USPS (insurance is not available when shipping to some countries, the customer assumes all liability if this is the case).

LATE OR MISSED DELIVERY TIMES — If an expedited shipment fails to arrive when scheduled contact Name Tag, Inc. If notice is received and acknowledged by Name Tag Inc. within ten days of the missed or late delivery time excess shipping fees may be refunded. Fees will not be refunded for delays caused by the customer (ie., no one is available to receive or sign for the package, or an improper or incomplete address), or for delivery failures due to circumstances outside of the shipping services direct control (ie., inclement weather,or traffic).

JOBS NOT SHIPPED WHEN SCHEDULED — If an unexpected problem is discovered during the production of your order, you will be contacted immediately. If a customer is not available all production will cease until contact is made--Please have someone available who can respond in a timely manner. This delay in production may cause a delay in the shipment of your order.

If you need your product by a specific date, please notify us at the time the order is placed. Unless we have been notified of a specific date in advance (or an expedited production or shipping method has been chosen) shipping for a delayed order will use the same method as was chosen when the order was placed. If an order with a 'need by' date, expedited production and/or expedited shipping is delayed because of a production problem we will attempt, at our cost, to ship your product, so that it arrives by the scheduled date.

If a product cannot be shipped to arrive by the specified date, the customer will be notified and all production on that item will stop until we have verified that the customer will accept late delivery. If the customer is not available for contact, or does not respond immediately they may be responsible for a portion of the invoiced fees.

CANCELLED ORDERS — If a customer chooses to cancel an order once production has begun they will be responsible for a portion of the invoiced fees, based on the percentage of the order completed. Once the order ships, the customer is responsible for the entire order.

LOST SHIPMENTS — Name Tag, Inc. uses third party services for shipping and is not responsible for their failures. However, insured shipments will be replaced by Name Tag, Inc. as soon as the shipping company declares the package lost. Notify Name Tag, Inc. of any lost packages immediately, we will work with you to find an equitable solution.