Our mission: to serve our customers.
Here at Name Tag, Inc. we realize you, as the customer, have many options and choices for your identification needs.
We recognize that when you order through us, you are placing your trust and reputation in our work--we honor
your faith in our company by committing ourselves to producing only the highest quality products,
backed by our satisfaction guarantee.
* STOCK ITEMS:
- If dissatisfied with the product for any reason it may be returned.
- A 15% restocking fee will be charged and customer is responsible for return shipping costs.
- Defective products will be replaced or refunded at Name Tag's option.
- Name Tag will pay shipping costs to send replacement product and for return of the original product.
* SPECIAL ORDER ITEMS (NON CUSTOM)
- Special order items are not returnable.
- Defective products will be replaced or refunded at Name Tag's option.
- Name Tag will pay shipping costs to send replacement product and for return of the original product.
* CUSTOM ITEMS MANUFACTURED BY NAME TAG
- Defective products will be replaced or refunded at Name Tag's option unless a First Article would have revealed the defect.
- In this case, Name Tag is only liable for the first $250.
- Name Tag will pay shipping costs to send replacement product and for return of the original product.
- If customer decides they would prefer a change in the specification
- Name Tag will remake the product to the new specification at customers expense:
- Less a credit of 50% of the original cost (excluding shipping and handling), but not to exceed $100.
- For orders over $200 Name Tag will allow a credit of $100 plus 15% of the amount over $200 (excluding shipping and handling).
- Customer is responsible for return and replacement shipping costs.
* CUSTOM ITEMS MANUFACTURED BY AN OUTSIDE VENDOR
- Defective products will be replaced or refunded at Name Tag's option unless a First Article would have revealed the defect.
- In this case, Name Tag will only be liable for the first $250.
- Name Tag will pay shipping costs to send replacement product and for return of the original product.
- Products made to specification are not returnable.
* COLOR SPECIFICATIONS
- Name Tag accepts color specifications in hard copy or by Pantone Matching System (PMS) colors only.
- At customer's request, products will be made based on computer image files or general verbal specifications at customers risk.
- Without an acceptable specification, Name Tag, makes no color guarantee whatsoever.
- Comparisons to PMS colors are approximations -- however, PMS matching is possible for full color printing for an extra fee.
- Variations in materials, stamping foils, printer ribbons, computer displays, equipment, and environmental factors preclude any precise guarantee of colors.
- If color matches are important, we recommend the purchase of a First Article.
- A color sample may be sent in some circumstances.
- However, no guarantee can be made that there will not be minor variations from lot to lot or even item to item within the same batch.
* TOLERANCES
- Products made within Name Tag tolerances will not be considered defective.
* FIRST ARTICLES
- A limited guarantee applies to orders over $250 for which the customer elected to not receive a “First Article”.
- Full credit will be issued for the amount paid for a First Article, excluding shipping and handling, on the final order.
* REORDERS
- Future availability of identical materials, stamping foils, printer ribbons, or equipment cannot be guaranteed.
* BILLING AND PAYMENT ISSUES
- Discuss billing and payment problems with Customer Service. The remedy, if any, will depend on the specific circumstances.
* LATE ARRIVAL OR LOST SHIPMENTS
- Refund at customers option or replacement shipment or refund, at Name Tag's option
- Will be made if an error is caused by Name Tag or if the shipment was shipped via Name Tag's preferred shipping method.
- Excess billing charges for late packages can be refunded if Name Tag is notified within 3 business days of the expected arrival date.
* RETURN OF PRODUCTS
- Customers must obtain an RMA # before shipping any product back to Name Tag.
- For returns where Name Tag will pay the shipping costs a call tag will be issued.
- Refunds will not be issued and, in some situations, replacement products may not be sent until the original product has been received.
* CUSTOMER RESPONSIBILITIES
- Review all proofs for custom products and return the approved proofs to Name Tag in a timely manner.
- Proof approval means customer approves the specification and layout exactly. Be sure to call if there are questions or doubts.
- Lists to be engraved/printed are to be prepared to the specifications required by Name Tag. More Info.
- A reorder of a product for which no approved proof exists is deemed equivalent to signing a proof for the original product
- Notify Name Tag within 60 days after receipt of product if there are any problems/defects.
- If time is important, notify Name Tag immediately (ie, if an issue is recognized at 10:30 notify us at 11:00, not 4:00).
- Never return a shipment to Name Tag without a Return Authorization # or call tag.
- Notify Name Tag of any shipping problems as soon as the problem is recognized. Failure to do so may eliminate some remedies.
- Order a First Article on large orders to confirm the acceptability of the product.
- Mistakes made by customers such as incorrect name spelling, sending the wrong logo, or changes in tag content are NOT covered by this guarantee.
