Vector art is the preferred format for all products, however a high quality bit-mapped image may be acceptable for full color products.
It is not possible to convert a low quality image into a vector file simply by saving it in a vector format. When this is attempted the low quality image is simply embedded in the new file--no conversion takes place. It is not possible to change a low quality image to a higher quality image simply by saving it with higher dpi settings. The image will have more dots per inch—but the quality will remain the same or even degrade further.
For your convenience we offer Artwork clean-up/conversion for the low price of $30 per image. Clean-up/conversion will not be done until you have approved the clean-up/conversion, and you will be charged for this service, even if an order is not completed (you can request the new file be sent to you upon payment of your order). There is a 24 hour turnaround required for this service with no expediting available.
We welcome the use of PMS colors to communicate the colors you would like, but do not guarantee a color match.